Every single manager has to focus on the possibility of operational risk, which is “the risk of loss resulting from inadequate or failed internal processes, people, and systems, or from external events.”
An earthquake that topples a warehouse, ruining all inventory, is a type of operational risk. Improperly trained employees that cause an accident hurting themselves is another type of operational risk.
Although you cannot prevent all types of risks, there are strategies to mitigate them.
Today, one of the biggest challenges that companies face has to do with cyber security.
For example, US retailer Target has lost over 250 million dollars as a result of a data breach in 2013.
Hackers can access private and/or sensitive company information and conduct data breaches or commit cyber-attacks on your organisation’s software.
“Service attacks, website defacements, access to sensitive information and attacks on critical infrastructure” are all challenges that managers must be prepared for.
To protect your business, follow The UK intelligence agency, Government Communications Headquarters’ (GCHQ), “10 Steps to Cyber Security.”
Hire IT professionals and cyber security experts to protect you and your staff from a cyber attack.
Many operational tasks are complex, which is where most issues occur.
When employees don’t fully understand what they are supposed to do, they will make mistakes, hurting productivity, failing to meet deadlines and curtailing profits. In some cases, a safety concern can occur if staff members don’t follow directions because they couldn’t comprehend them.
It is advantageous to review tasks and responsibilities and create simple and concise steps that employees can follow.
Although the processes you create can seem easy enough to you, you should test them on your staff before fully implementing them.
Ask your employees to follow the procedures without any input from you to see if they can follow along with the steps effortlessly. After observing them, you can modify the processes as needed.
Regardless of how prepared you may be, operational risk can still occur, which has forced many companies out of business because they couldn’t compensate for their losses.
Having an insurance policy can provide you the peace of mind that your business will be covered should the unforeseen occur.
There are different policies you may need, such as property insurance or personal liability, which is why it may be helpful to discuss your options with a trusted insurance company representative.
Head of Training and Development
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Mark Williams is a learning and development professional, using business psychology and multiple intelligences to create fascinating and quickly-identifiable learning initiatives in the real-world business setting. Mark’s role at MTD is to ensure that our training is leading edge, and works closely with our trainers to develop the best learning experiences for all people on learning programmes. Mark designs and delivers training programmes for businesses both small and large and strives to ensure that MTD’s clients are receiving the very best training, support and services that will really make a difference to their business.