As a manager it is important for you to not just dictate instructions to your employees but to coach them along the way. Some of your employees will have more self-motivation than others but in the end they’ll all need just a little bit of coaching to help them meet their career goals. Here are a few simple tips to help you open the lines of communication as you work with each of your team members.
Don’t coach for the sake of coaching. Make sure you have a clear, concise objective. What are your employee’s career goals, both long term and short? What can you do to help him reach those goals? Without goals, there is no reason to begin coaching.
As a coach, you should offer advice as to how to reach a goal without actually paving the path for your team members. Give your mentee all of the information he needs to get from point A to point B without actually doign all oof the work for him. Be a support system instead of a crutch.
Questions that can be answered with a simple YES or NO won’t get you anywhere. Listen to what your employees are telling you about their goals, aspirations, and setbacks and ask probing questions. Use the answers to help them develop plans for more effectively dealing with similar situations in the future.
You are human and, as such, are not a walking encyclopedia. Your trainee may ask you a question that you don’t know the answer to and it is perfectly acceptable to admit that you do not have that answer. Simply let your trainee know that you’ll have the answer for them at your next coaching session.
Use a few minutes at the end of each coaching session to let your trainee know exactly where you think he or she needs improvement. Ask him or her to assess himself as well. Find out what he is learning and what he is able to apply in the workplace. Make sure he walks out of each coaching session with at least one new piece of information.
Great coaching will lead to great improvements – in both your communication skills and the performance of your overall team!
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Mark Williams is a learning and development professional, using business psychology and multiple intelligences to create fascinating and quickly-identifiable learning initiatives in the real-world business setting. Mark’s role at MTD is to ensure that our training is leading edge, and works closely with our trainers to develop the best learning experiences for all people on learning programmes. Mark designs and delivers training programmes for businesses both small and large and strives to ensure that MTD’s clients are receiving the very best training, support and services that will really make a difference to their business.