We do many communication exercises on our courses, and delegates like them because they are fun, easy to assimilate and transfer into the workplace, and give them an opportunity to improve this important skill in a safe environment. Here are some exercises we use. Take…
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You have to exert influence in many ways on different people many times a day, whether it’s your boss, customers, staff, stakeholders, suppliers, colleagues or others. When you think about it, persuading is just another form of selling. If you need to influence another person,…
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I saw that very funny sketch on TV the other day, where commedians Ronnie Barker and Ronnie Corbett acted out a communication mismatch scene that epitomises so effectively how so much business is conducted today. Put your speakers or headphones on, press the play button…
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Click on the cover below for the SPECIAL REPORT Communication barriers exist all around us. Misinterpretations abound in our discussions with team members. We delete, distort and generalise information in every conversation. And yet we think we clearly understand what others are saying and…
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Take a moment and write down what you think I mean when I mention the word ‘Quality’. Go on, get a pen and write down your definition of the word. Now do the same for the words ‘Customer satisfaction’. (more…)
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It’s easy to give good feedback to your staff. You enjoy it, they enjoy it, you both get a lot of good feelings from it. What if the feedback is not so good? How do you deal effectively with a situation where the team member…
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It’s Monday. If you are anything like me, you went to your office, booted up your computer, and immediately headed for your email inbox which was, very likely, flooded with extra emails from the weekend. But I have a problem. (more…)
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To wrap up the week I’m going to talk a little bit about your mouth and how it pertains to body language. Your mouth gives away a myriad of incredibly signals but very few people realize, or have control over, the movements they make with…
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We’re going to continue our study of body language by taking a close look at the eyes. The eyes play a huge role in an individual’s ability to express himself. They send several different non-verbal cues and if you know how to read the eyes…
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How to take advantage of the office grapevine In today’s dynamic world of constant career changes and promotion opportunities, grapevine is an effective communication channel that can be used to a great advantage by people indulging in it. Grapevine is an unofficial communication within the…
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