Customer Service

Tips & advice to help you improve your performance

3 Don’ts When Dealing With A Customer Complaint

If you’re working with customers then it’s not a question of whether you will have to deal with customer complaints, but how you will deal with them. Although you should treat each complaint individually, you should have a strategy in place for handling complaints to leave the…

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How To Deal With Difficult Customers

I recall a customer years ago who I would describe as ‘difficult’. No matter what I said, she interrupted me. No matter how I tried to appease her, she wouldn’t listen. (more…)

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How To Train Staff In Customer Service

Customer service is imperative for establishing and maintaining a loyal customer base. In organisations where employees interact with clients directly, managers need to train staff to provide excellent customer service. (more…)

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3 Tips On Dealing With An Irate Client Over The Phone

No one likes speaking to an angry person, but this scenario is even more difficult to handle when the person is a client of yours. This is a unique relationship where you have to tread very carefully to make sure the client is left happy,…

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The Role Of The Leader In Customer Service

If you are a leader in a larger business or public sector organisation then you are probably not dealing with external clients on a regular basis. It is therefore easy (once you have agreed with them) to leave the policing of your customer service standards…

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10 Steps To Creating A Customer-Focused Culture

Many people who manage teams in customer service are aware of the need to display vision and customer focus in their businesses, but less people are able to apply this in the real-world atmosphere of the hot-house business. To create a culture takes time and…

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5 More Customer Service Tips

I thought we’d take a few minutes today to go over a few more tips designed to make your customer service relationships even stronger. Remember, great customer service should start from the first moment you make contact with a client or prospect. (more…)

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Understanding The 3 Main Types of Customers

Today I’d like to focus a little bit on customer service: as a manager, it’s your responsibility to ensure your team is providing the best customer service possible, but at the same time it is very difficult to watch every single person you employ 100%…

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The PACT Customer Service Model

Now that you’ve had a chance to determine whether or not your customer service team members have the skills necessary to get the job done, let’s take a look at a model you can follow while training and monitoring your group. The PACT customers service…

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The Different Levels of Customer Service

Believe it or not, as a manager you have a responsibility to ensure that your team delivers top knotch customer service at all times. No one is excluded, whether he deals with the public or not. What most people don’t realize is that everyone is…

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