Many managers have difficulties diagnosing what actually needs to change within their department or business, and then worry about how to plan for it.
When change has been recognised as a key component to successful future performance, it is time to analyse what steps you can take to implement it. There are several questions that need to be addressed at this point:
* What are our performance gaps between actual and desired states? You must be absolutely clear on what the current performance is and where you want it to be
* What are the reasons for this gap? Do you have the right resources and people in place, and are the reasons for shortfall within your area of influence?
* What are our specific goals? These are different to what we want to achieve overall, as they are more specific and precise
* Who are the involved stakeholders? Who exactly will be affected and involved in any changes we implement?
* What processes will have to change to achieve the goals? If there are process-changes needed, what implications will they have on clients or other parts of the business?
* What consequences do we anticipate from the changes? What other areas will be affected if we go through with it?
* Who will be responsible for the change? Do they know what their roles will be during the process?
* How will we measure success? Milestones have to be put in along the way, so we can see we are plotting the right direction for a successful implementation
By clarifying these thoughts, you give yourself great opportunities to plan any change initiative successfully.
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Head of Training
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Mark Williams is a learning and development professional, using business psychology and multiple intelligences to create fascinating and quickly-identifiable learning initiatives in the real-world business setting. Mark’s role at MTD is to ensure that our training is leading edge, and works closely with our trainers to develop the best learning experiences for all people on learning programmes. Mark designs and delivers training programmes for businesses both small and large and strives to ensure that MTD’s clients are receiving the very best training, support and services that will really make a difference to their business.