Management’s attitude can show itself in many ways.
There is a saying that you cannot NOT communicate. Even if you don’t say anything, that still speaks volumes. It’s not only what you say to your team members that will make an impression. It’s the way it’s said, the rationale behind what’s said, and the reaction to what is said.
If we don’t accept that EVERYTHING we say and do is going to be scrutinised, judged, assessed and verified by our team, then we are simply burying our heads in the sand. They will assume that you have thought through and considered every email that is sent, every missive forwarded, every conversation held. And if the result of any of those communications is different to what was intended, they will assume they are correct!
Ensure your attitude is one that sets the example, not the warning.
If employees see that they are there simply to be the workers and management rise above them, they will feel that their only role is to be dumped on from a great height. The real meaning of any communication we make as managers is judged by the response we get. So if the response is one of “that’s a typical management attitude…we get dumped on!” then that’s the way it will continue.
Think of how your attitude comes across to your team. Identify times when they might have received the wrong kind of message from you, simply because of the way you behaved. Don’t put the blame on others for your own attitude. Set the example to be followed and identify how you can become the kind of manager that people look up to. (But not in the way the picture describes!)
Head of Training
(Image by www2.bc.edu)
Mark Williams is a learning and development professional, using business psychology and multiple intelligences to create fascinating and quickly-identifiable learning initiatives in the real-world business setting. Mark’s role at MTD is to ensure that our training is leading edge, and works closely with our trainers to develop the best learning experiences for all people on learning programmes. Mark designs and delivers training programmes for businesses both small and large and strives to ensure that MTD’s clients are receiving the very best training, support and services that will really make a difference to their business.