As a manager you’re bound to find out that not everyday is going to be as pleasant as others. You may have problems with clients or deadlines but in my experience the worst days are the ones during which your own team has trouble getting along. If your team members are in the midst of a conflict it’ll be up to you to sort things out. Here are a few tips to help make that job a bit easier.
Sometimes people argue and then things escalate until they no longer remember what the original problem was. Ask everyone involved to sit down and talk about what they perceive the problem to be. Once you all agree on a source you can start to find a solution.
Make sure everyone involved in the conflict has the opportunity to talk about what he or she not only thinks the problem is but what his opinions are and how the problem can be solved. Give each person a set amount of time to speak and make sure everyone sticks to the facts – no berating other team members.
Identify the methods each member of the group thinks need to be followed in order to reach a compromise. Not everyone will be happy with the entire outcome but there is always a way to make as many people happy as possible. Identify both long and short term goals and find ways for everyone to work toward them together.
Mark Williams is a learning and development professional, using business psychology and multiple intelligences to create fascinating and quickly-identifiable learning initiatives in the real-world business setting. Mark’s role at MTD is to ensure that our training is leading edge, and works closely with our trainers to develop the best learning experiences for all people on learning programmes. Mark designs and delivers training programmes for businesses both small and large and strives to ensure that MTD’s clients are receiving the very best training, support and services that will really make a difference to their business.