You know the story…you’re right in the middle of something, and then a problem comes out of left-field. How do you react? How you face problems is one of the critical factors that helps determine how successful you will be as a manager. Many managers…
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What’s your main purpose in managing? After many years of deliberation, I believe it comes down to one main thing: the results or outcomes you achieve. Many managers we meet put a lot of emphasis on the activity they and their teams carry out. This…
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The saying goes “perception is reality”. Well, it is, as far as humans are concerned. What we perceive is real to us. As a manager, it would be appropriate to see how your team’s perceptions could be enhanced every day. (more…)
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This exercise shows how difficult it is to really take notice of things we see every day. Use it with your team in your next meeting, just to see how observant they are. Pick someone who has a lot of confidence. Make sure they are…
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Jack Welch was a respected business leader and writer and is quoted as proposing these fundamental leadership principles (notably these principles are expanded in his 2001 book ‘Jack: Straight From The Gut’): (more…)
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It’s been said that there are three types of people in business: – those who make things happen, those who watch things happen and those who ask “what the heck happened?”! At the start of each month, it’s a good time to analyse how you…
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Many companies are telling us that business is growing, albeit marginally, after the challenges of the last couple of years. How can companies monitor and drive this growth deliberately and proactively, rather than relying on business improving by default? An interesting model by Larry Greiner,…
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W. Edwards Deming is famous for developing a continuous quality improvement model. It’s a sequence of four steps that can take you through any project successfully and creates a benchmark for you to follow. It’s known as the PDCA model or cycle, the letters standing…
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It’s easy to give good feedback to your staff. You enjoy it, they enjoy it, you both get a lot of good feelings from it. What if the feedback is not so good? How do you deal effectively with a situation where the team member…
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Sometimes you wonder whether change is necessary within your department, and the factors driving change may be counteracted by factors resisting it. How do you work out the results before taking the action? Kurt Lewin may have the answer for you. Lewin was an American…
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Tony Robbins has identified six basic human needs and believes everyone is—or can be—motivated by their desire to fulfill these needs. You may want to consider these needs when thinking about developing your team members The question to ask is, “What need or needs do…
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In this unprecedented time, one thing is for sure; business will never be the same again, and with respect to your department budget, this will more than likely be the case! It’s unlikely that the company will increase the overall budget available. (more…)
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