Management Blog

Tips & advice to help you improve your performance

Developing Management Skills: A Technical Exercise

Here’s a little something to think about over the weekend before we dive into next week’s conversations. Imagine your organisation was preparing to go into a joint venture with two other companies, each from a different country – we’ll say India and China. As part…

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McGregor’s Theory X Theory Y

Back in 1960, a gentleman by the name of Douglas McGregor published a book known as “The Human Side of Enterprise.” In his book he shared some in-depth analysis of the way human beings behave in the workplace. He developed two distinct models: Theory X…

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Managing Service Delivery

No matter what type of business you’re in, one fact remains true. You have customers and those customers expect to receive products or services from you in a timely and professional manner. So how do you ensure this happens? You put systems in place that…

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The Management Cycle

As we move forward with our study of different management styles I thought it would be a good idea to briefly discuss the management cycle. The management cycle is akin to the backbone of an organisation. Managers make plans, monitor the results, explain the outclime,…

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Types Of Performance Appraisals

While the performance appraisal process isn’t exactly a favourite amongst managers, it is helpful to know that there are several different types of performance appraisal strategies to choose from. Knowing there are options available should give you the flexibility to find the right type of…

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The Different Types of Organisational Control

Now that we’ve established how important it is to recognize organizational control, let’s take a closer look at the types of control that occur within the workplace. To start, there are four main categories that control falls into: Physical control – the amount of inventory…

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How Important Is Organisational Control?

While at times it may seem like allowing employees free reign over their tasks is best, it’s important to remember that organisations have established methods of control for a variety of reasons. Control methods are often put in place to make sure deadlines are met,…

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The Service Cycle

The Service Cycle is crucial to the success of any business. Customer service is a skill that should be considered at every stage of customer interaction, not just after a product has been sold. There are five main stages within the service cycle. These include:…

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Dilts Logical Levels

Developed by Robert Dilts, the concept known as Dilts Logical Levels was actually adapted by a series of neurological tests and concepts designed by an anthropologist known as Gregory Bateson. Robert Dilts took that research and applied it to what is now considered to be…

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Encouraging Positive Conflict

While conflict is generally viewed as a negative term, there are some types of conflict that should be welcome within the workplace. Conflict is a natural reaction, especially in work groups where there are differing personalities, but conflict isn’t always bad. In some cases, conflict…

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The Berenschot Seven Forces Model

According to a man named Berenschot, there are seven key forces that drive things to occur within the universe. Without these seven things, the human race would not be motivated to move forward.   These seven things are: • Necessity. Necessity creates a sense of…

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Maslow’s Hierarchy of Needs

According to Abraham Maslow, every human being has five levels of basic needs. Anyone who does not regularly see each of these needs met is subject to feelings of inadequacy or depreciated self-worth. A strong understanding of Maslow’s Hierarchy of needs should be incorporated into…

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