As a manager you should certainly be able to handle conflict. Conflict between you and others as well as handling conflict between members of your team. The truth, however, is that every member of your team should be able to do the same thing because…
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It is important to make sure your team is getting along as well as possible in order to ensure that everyone’s work gets done. Unfortunately, there will be times when certain members of your team seem to bang heads with each other, and it will…
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I’ve found over the course of my career that there are three main types of decision making models or methods that you can use to help you make a decision. Whilst every person will follow their own process, all of them tend to fall into…
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If you’ve come across this article, you probably already know the importance of setting objectives for yourself and your team. However, if you’re like most people, you are aware that most objectives that you set are simply forgotten after a couple of weeks. Objectives are…
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What’s the purpose of a football team, or any other team in a team sport? Did you immediately think, “to win the game” or “to beat the opposition”? OK, here’s another question…What’s the objective for the team? Did you repeat the same answers? Very often,…
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For managers to be successful, their team members need to respect them and follow them. For this to occur you will need to be assertive. You have to get the work done through your team and at the same time ensure that your team has…
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If you’re working with customers then it’s not a question of whether you will have to deal with customer complaints, but how you will deal with them. Although you should treat each complaint individually, you should have a strategy in place for handling complaints to leave the…
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In times of virtual working distributing tasks out to your people can be challenging. Miscommunication can happen easily. The result? Your people start on the task and they don’t fully understand it. But you’re relying on your team to be productive and efficient when it comes…
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The good thing with virtual meetings is that you can focus intensely on the faces on screen. They giveaway all kinds of clues as to what they are really thinking without them knowing. We’re always taught that we must always listen to our staff and…
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Thanks to COVID I think we’ve all overdosed on virtual meetings to some extent, especially during the early days of the pandemic. For most of us having NO face-to-face meetings during lock down was a new phenomenon. Pre-COVID we had all complained about the…
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We get asked a lot about what are the best ways to manage remote teams, especially if they are located in different time zones. One of our main clients has team members in The Philippines as well as Mexico. The time difference can cause major…
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Have you heard of the DISC assessment? You may have carried out some psychological assessments in your time, and may be familiar with programmes such as the Myers-Briggs Type Inventory. This helps you see the kind of person you are, highlighting your strengths and development…
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