As a manager, you need to sell. That is, selling a picture to all who will listen of what the future could be. You are, effectively, persuaders of a vision.
Of course, there’s a great distrust today of leaders because of their motives, broken promises and misguided decisions. So how do you persuade others without manipulating? How do you become a persuasive leader? Here are some ideas: Learn More
Our last part of our Communication Skills Masterclass highlights how to be the type of communicator that people remember…for the right reasons!
Many people assume that because they have spoken, the other person has heard them, interpreted them correctly and understood them. Well, remember that the quality of our communication is judged by the response we receive. So if the other person does not respond in the way we envisaged, the first question we need to ask is, was my communication as clear as it could have been? Learn More
Take a moment and write down what you think I mean when I mention the word ‘Quality’.
Go on, get a pen and write down your definition of the word.
Now do the same for the words ‘Customer satisfaction’. Learn More
Now that we’ve established how important it is to recognize organizational control, let’s take a closer look at the types of control that occur within the workplace.
To start, there are four main categories that control falls into:
These categories aren’t presented in any specific order, but perhaps it’s important to note that without proper financial control you won’t be able to organise any of the other areas on the list. Financial control is the foundation for any successful business. Learn More