Sometimes it is underestimated how stressful the role of a manager can be.
With staff needing assistance, coordinating and having your own workload to worry about, it can be hard to keep your head in these situations. Learn More
On one of our courses on Emotional Intelligence, the question came up “Does an Emotionally Intelligent manager ever get angry?”
Do you think being angry shows a weakness on your part? Even if you feel angry, does that mean you should bottle up your emotions and not show any signs of it, so you always come across as calm, collected and rational? Learn More
There are few situations that cause more angst and frustration than having to deal with another person’s anger. Whatever the reason, when another person is angry, they rarely think straight, as emotions are running strong and can have an over-bearing control over the things said and done.
We’ve talked about anger and the importance of properly managing it in the past. The truth is that everyone is going to get angry while at work at least once during the course of his career. Everyone will handle that anger differently but there are a few who will have no idea how to appropriately respond to anger – especially in a formal environment. While throwing things around or yelling may work in the privacy of your home, it simply doesn’t fly in the work environment. Learn More
Something we don’t necessarily talk about enough is your level of interpersonal skills. Your interpersonal skills dictate your ability to communicate and deal with other individuals on a regular basis. If you lack interpersonal skills you may find yourself labeled as difficult to communicate with, stubborn, aloof, or any of a number of negative descriptions.
In order to develop great interpersonal skills you need to focus on four main qualities. These can be summarised easily by remembering the STAR acronym.
Get all four of these factors under control and you’re bound to build beautiful relationships with your team members and fellow managers. Let one slip and you may just find you aren’t necessarily a favourite within your office.
Mismanagement. That’s a strange way of thinking about anger, in’t it? Every single one of us will, at some point, become angry with another person or situation. When we begin to feel that anger rise up we have to decide how to control (or mange) it – but we have a choice. We can use our anger positively or mismanage it, thus causing us to act out in rage. Learn More
Anger is a natural human reaction to a difficult situation. Humans use anger to convey a change in attitude and to signal others to modify their behavior or suffer the consequences, whether that consequence be in the form violence, loss of job, or some other punishment. Learn More
Stress is a normal part of everyday life. We all feel stress at some level, whether we’ve simply gotten out of bed a little bit later than we should have or have a pressing deadline in the office. It helps to understand that there are two very different types of stress: eustress and distress. Learn More