How Managers Keep Their Cool In Stressful Situations

Sometimes it is underestimated how stressful the role of a manager can be.

With staff needing assistance, coordinating and having your own workload to worry about, it can be hard to keep your head in these situations. Learn More

3 Quick Tips On Managing Anger In The Office

Stressful situations happen all too frequently at the office. A customer may be incredibly pushy, asking for things that simply cannot be done. Learn More

cross hips

Does an Emotionally Intelligent Manager Ever Get Angry?


On one of our courses on Emotional Intelligence, the question came up “Does an Emotionally Intelligent manager ever get angry?

Do you think being angry shows a weakness on your part? Even if you feel angry, does that mean you should bottle up your emotions and not show any signs of it, so you always come across as calm, collected and rational? Learn More


What To Do When Confronting Anger

angryierThere are few situations that cause more angst and frustration than having to deal with another person’s anger. Whatever the reason, when another person is angry, they rarely think straight, as emotions are running strong and can have an over-bearing control over the things said and done.

What can you do when someone else is displaying anger? Here are some tips to help. Learn More

anger managemnt

5 Reasons to Run an Anger Management Course

anger managemntWe’ve talked about anger and the importance of properly managing it in the past. The truth is that everyone is going to get angry while at work at least once during the course of his career. Everyone will handle that anger differently but there are a few who will have no idea how to appropriately respond to anger – especially in a formal environment. While throwing things around or yelling may work in the privacy of your home, it simply doesn’t fly in the work environment. Learn More

Enhancing Your Interpersonal Skills

Something we don’t necessarily talk about enough is your level of interpersonal skills. Your interpersonal skills dictate your ability to communicate and deal with other individuals on a regular basis. If you lack interpersonal skills you may find yourself labeled as difficult to communicate with, stubborn, aloof, or any of a number of negative descriptions.

In order to develop great interpersonal skills you need to focus on four main qualities. These can be summarised easily by remembering the STAR acronym.

  • S = Sensitivity. You need to be aware of the different needs of each of the people on your team. No two people are alike, and each will need to be treated differently.
  • T = Tolerance. Not everyone you work with will have the same beliefs. You need, especially as a manager, to be able to set aside your own personal beliefs so that you can objectively work with and understand the beliefs of your employees. Tolerance applies not only to cultural and religious beliefs but to individual work ethic as well (within reason, of course).
  • A = Assertion. You’re the manager. You’re in charge. You have the final say. You don’t have to be arrogant or rude to get your point across but if you see something about to go wrong you do need to have the guts to stand up for yourself and your ideas.
  • R = Restraint. We all have times where we want to say or do something inappropriate. You need to have the presence of mind to stop and think before speaking or taking action. If you need help, go back and brush up on some of your anger management tactics.

Get all four of these factors under control and you’re bound to build beautiful relationships with your team members and fellow managers. Let one slip and you may just find you aren’t necessarily a favourite within your office.

Thanks again,


Sean McPheat

Managing Director

Management Blog Call To Action

Management Share Blog Button

angry manager

Anger Mismanagement

angry managerMismanagement. That’s a strange way of thinking about anger, in’t it? Every single one of us will, at some point, become angry with another person or situation. When we begin to feel that anger rise up we have to decide how to control (or mange) it – but we have a choice. We can use our anger positively or mismanage it, thus causing us to act out in rage. Learn More


More Anger Management Tips

tipssAnger is a natural human reaction to a difficult situation. Humans use anger to convey a change in attitude and to signal others to modify their behavior or suffer the consequences, whether that consequence be in the form violence, loss of job, or some other punishment. Learn More

Eustress and Distress

Stress is a normal part of everyday life. We all feel stress at some level, whether we’ve simply gotten out of bed a little bit later than we should have or have a pressing deadline in the office. It helps to understand that there are two very different types of stress: eustress and distress. Learn More


Anger Management Techniques

rageAnger creeps up on even the best of us. The real question is whether or not you have the tools to control your anger so that it doesn’t begin to negatively impact your work. Today I want to share a few techniques for you to implement in your daily life in the hopes that you will be better able to control your emotions in the workplace. Learn More