phone operator

Communication Skills Masterclass – Part 2

phone operatorIn Part 1, we discussed the symptoms of poor listening and what makes us miss what the other person is saying. Here, we outline the skills you need to overcome the barriers that we put up when communicating with people. Learn More


Communication Skills MasterClass – Part 1

networkI’m going to share some of my favourite communication skills techniques with you, so read on for some guidelines and ideas that will help in all your communications in the future.

Firstly, we are going to look at Listening Skills and why they are so important. Learn More

listening lots

Listening To Understand Makes You A Better Manager

listening lotsStephen Covey wrote a business best-seller in the 1990’s that is still very relevant today, called ‘The Seven Habits of Highly Effective People’. If you haven’t got a copy, shame on you. Get one quickly. Learn More

listen to me

How To Show Good Listening Skills

listen to meIn a previous blog, we spoke of the barriers that exist when you are listening to another person. We know that listening is a key skill that great communicators have mastered, so it’s good to address the issues that occur in listening, and see what we can do about them. Learn More

spot on

Improve Your Listening Skills

spot onHave you ever been interrupted? Hah, silly question!

How do you feel when it happens? Most people say they feel frustrated and disrespected by the other person. Psychologically, their self-worth goes down, as they feel the other person cares more about their own point of view than yours. And you know how you feel when you’re around a person who dominates the conversation, thinking that everyone is hanging on their every word, when the reality is often quite a lot different! Learn More