two phones

Communication Skills Masterclass – Part 3

two phonesIn Part One and Part Two, we discussed the need to listen effectively and get the real gist of what the other person is saying before earning the right to reply.

Here, we discuss how we can put a message together so that it is tailored for the audience (one or more people) and enable them to understand our message clearly. Learn More


Clear Communication Means Saying It The Way They See It

speakersFor today’s blog, here’s an exercise that will have you thinking.

Take a look at the letters below for about 10-15 seconds: Learn More

four candles

Communication Lessons From The Two Ronnies

four candlesI saw that very funny sketch on TV the other day, where commedians Ronnie Barker and Ronnie Corbett acted out a communication mismatch scene that epitomises so effectively how so much business is conducted today. Put your speakers or headphones on, press the play button and enjoy again… Learn More


5 Ways to Ensure Everyone Understands Your Communication

confusionTake a moment and write down what you think I mean when I mention the word ‘Quality’.

Go on, get a pen and write down your definition of the word.

Now do the same for the words ‘Customer satisfaction’. Learn More


Effective Communication in Business

likeWhen we run communication skills courses, we often get asked about communications within the business and how they can be improved. Here are our tips to get the best of this key skill: Learn More


Be Clear When You Communicate

clarityHave you ever said or heard statements like these?

“It’s not far now”

“We need it quickly”

“I’ll call you soon” Learn More