It’s the one skill that can never be perfected. Yet it’s the skill that most people say is the one that drives best performance in others.
The ability to listen properly is so revered that many people see great listeners as great communicators. The simple act of listening intently to another person can build that person’s self- esteem, self-worth and self-confidence more than having a dozen other conversations where listening was at a premium. Learn More
It’s very tempting as a manager to try to prove your expertise and knowledge in a conversation. Your status as ‘boss’ often makes you believe you have to have an answer for every problem team members bring your way, and you may feel you have to be the font of all knowledge, the ‘Google’ of the office. Learn More