Conducting a Knowledge Audit

Now that we’re a bit more familiar with the knowledge management cycle and some of its key factors I’d like to take a few minutes today to discuss the importance of conducting a knowledge audit. A knowledge audit is the process through which you take an inventory of the actual knowledge stored within your organisation and how it is used.

The knowledge audit is incredibly important for a number of reasons. It allows you to identify some of the strengths and weaknesses associated with your organisation’s overall level of progress and method of storage. The following are six signifcant outcomes an audit will provide:

  • First, you’ll be able to identify areas in which you either have too much or not enough information;
  • You’ll be able to identify how good your organisation is at keeping up with current events and then updating its resources with the most up to date knowledge;
  • Your audit will tell you how often your employees or team members are making use of information that is outdated;
  • An audit will usually help you to identify areas in which people are holding on to valuable information that should otherwise be archived and shared with the rest of the organisation;
  • Your audit process will help you to identify places where people are reinventing the wheel, or duplicating each other’s work, because they don’t all have access to the same knowledge; and
  • You will be able to identify resources you may not have known you had available to you, including old pros and those who are experts in certain areas.

The conduction of a knowledge audit is essential to the success of your business. It is imperative that you keep your resources as up to date as possible so that your potential customers see you as a valuable source of information – and want to do business with you instead of your competition!

Thanks again,

Sean

Sean McPheat

Managing Director

http://www.mtdtraining.com

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The Knowledge Management Cycle

O’Dell and Grayson describe knowledge management as follows:

“A conscious strategy of getting the right knowledge to the right people at the right time and helping people share and put information into action in ways that strive to improve organisational performance.”

I believe that we often take knowledge management for granted. We know what we know and, in many cases, aren’t really acutely aware of exactly how much knowledge we do have. It’s up to you as a manager to familiarise yourself with the knowledge management cycle so that you always know where the right knowledge can be obtained in order to deal with any given situation.

The knowledge management cycle consists of four main features:

  • The creation of knowledge – through acquisition or research;
  • The adoption of knowledge – knowing the knowledge exists and determining what to do with it;
  • The distribution of knowledge – sharing the knowledge you’ve obtained with the appropriate parties; and
  • The review and revision of knowledge – reviewing your knowledge base regularly to weed out information that is no longer relevant while adding new information.

You’re in charge of the knowledge management cycle. It’s your responsibility to make sure that everyone on your team has access to the knowledge or information he or she needs to succeed.

Today I’d like you to take a step back and think about the vast amounts of knowledge you have available to you. What members of your team have specific knowledge-based assets? What members need help gaining access to additional tools? Is there anything you can do to enhance their work experiences and, in turn, the overall performance of your team?

Thanks again,

Sean

Sean McPheat

Managing Director

http://www.mtdtraining.com

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