Now that we’re a bit more familiar with the knowledge management cycle and some of its key factors I’d like to take a few minutes today to discuss the importance of conducting a knowledge audit. A knowledge audit is the process through which you take an inventory of the actual knowledge stored within your organisation and how it is used.
The knowledge audit is incredibly important for a number of reasons. It allows you to identify some of the strengths and weaknesses associated with your organisation’s overall level of progress and method of storage. The following are six signifcant outcomes an audit will provide:
The conduction of a knowledge audit is essential to the success of your business. It is imperative that you keep your resources as up to date as possible so that your potential customers see you as a valuable source of information – and want to do business with you instead of your competition!
O’Dell and Grayson describe knowledge management as follows:
“A conscious strategy of getting the right knowledge to the right people at the right time and helping people share and put information into action in ways that strive to improve organisational performance.”
I believe that we often take knowledge management for granted. We know what we know and, in many cases, aren’t really acutely aware of exactly how much knowledge we do have. It’s up to you as a manager to familiarise yourself with the knowledge management cycle so that you always know where the right knowledge can be obtained in order to deal with any given situation.
The knowledge management cycle consists of four main features:
You’re in charge of the knowledge management cycle. It’s your responsibility to make sure that everyone on your team has access to the knowledge or information he or she needs to succeed.
Today I’d like you to take a step back and think about the vast amounts of knowledge you have available to you. What members of your team have specific knowledge-based assets? What members need help gaining access to additional tools? Is there anything you can do to enhance their work experiences and, in turn, the overall performance of your team?