Leadership Is Listening

Listen

We all know that listening is a key skill in business, so much so that I never teach questioning skills unless I have taught listening first. My view is until you have learned to listen you may as well not bother asking any questions.

As human beings we all have a natural need to feel wanted and ‘included’. When decisions are made on matters that affect us without our involvement, we feel belittled, unimportant and resentful.
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