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Why Employee Development & Training Is So Important For 2013

Uncertainty over the economy both here and abroad means that 2013 could be another challenging year for businesses. The organisations that cope the best will be those that continue to raise the skills and knowledge of those who work for them. Here are some reasons why you should invest more in your people in 2013. Learn More

2012 Training Program Schedule Posted

We are proud to launch all the dates for MTD’s Management Training in 2012.

We have lots of programs on offer that would benefit you and your team.

For 2012, we have added two new open courses; Sales Management Skills and E-Selling Skills – you can find out more about our sales courses by visiting the MTD Sales Training website.

These are in addition to our highly-popular open courses on Essential Management Skills and Advanced Management Skills. For more information about our range of MTD Open Courses on our website.

We look forward to you visiting our site and maybe seeing you on one of our courses soon.

Thanks again

Sean

 

Sean McPheat

Managing Director

http://www.mtdtraining.com

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Communicating Via Email

email sentIt’s Monday. If you are anything like me, you went to your office, booted up your computer, and immediately headed for your email inbox which was, very likely, flooded with extra emails from the weekend.

But I have a problem. Learn More

How to be a Better Manager – Part 1

So you’re a manager. Congratulations. I’m sure you’re doign a great job. Now, I don’t mean to bust your bubble, but what are you going to do to make yourself a better manager. Here are a few things to consider:

Build a Great Team

No manager can be successful without a great team at his side. It’s your job to develop a team full of successful, hard working, and motivated individuals. You’ll need to brush up on your interview skills and work at selecting the right people right from the start.

Develop a Great Team

Once you have the right people working with you, you’ll need to make sure they’re all motivated to get the job done – not only on an individual basis but as a team working together as well. Team members should all have times where they’re doing their own things, but they should be able to work together most of the time as well. If you’re having trouble in that area, you may want to implement a few team building activities to break the ice a bit.

Work on Your Own Communication Skills

Odds are, you judge your employees by their abilities to communicate – with each other, with you, and with clients. But are you setting a good example? Your team members, and even managers above you, will grow dependent upon your ability to convey clear, concise thoughts. You’ll need to work on both your verbal and written communication skills in order to become successful.

Time Management

Time management is rough for a lot of people, especially those juggling busy home lives while they’re focusing on their careers. What can you do to enhance your time management abilities? Do you need to get a better organization plan? Do you need to learn to prioritise better? Figure out what your weaknesses are and learn to improve upon them.

Give Yourself a Break

Your employees and team members get breaks during the day and you should, too. You’re not a superhero and you simply can’t work long days without taking a few minutes here and there to breathe. Take a short walk, get a cup of coffee, or simply shut the office door for a few minutes. Oh, and don’t forget to take your annual vacation. If you’re rested, you won’t become aggravated when dealing with your team.

You are a valuable member of your organisation and you want to make sure you stay that way. Take some time to improve upon yourself and you’ll be successful for years to come.

Thanks again,

Sean

Sean McPheat

Managing Director

http://www.mtdtraining.com

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Preparing to Launch Your Mentoring Program

Last week we started talking about the importance of mentoring and the development of a mentoring plan for your organisation. Today I’d like to take a minute to talk about some of the things you need to do in order to evolve that plan from a simple idea into a reality.

The first thing you need to do is identify which individuals within your organization would make great mentors. Set up a training program so that they understand their goals as mentors and give them the tools they need to understand their new responsibilities as active mentors. Give them training and ongoing support so that they can meet the company’s mentoring goals.

The next step is to determien which employees need mentoring. You can do this by giving each person a self-assessment form to complete. The assessment form will help them to determine which career paths are actually best for them based on their skillsets and goals.

Finally, you need to get some sort of formal committment from upper management to support the mentoring program. Ask them to ensure there is money in the budget to support the program and ask them to make some sort of formal announcement that lets the employees know that they are supportive.

In many instances, the company HR group will set up a mentoring program but in other instances management is responsible for that task. Don’t panic if you find yourself responsible for setting up a mentoring plan for your group. After surveying the options and making a plan you’ll find the implementation of a good mentoring program is easier than you imagined it to be.

Thanks again,

Sean

Sean McPheat

Managing Director

http://www.mtdtraining.com

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Tips for Self Empowerment

A long time ago we talked about the concept of empowerment and how it applied in the workplace. Your employees will work more effectively if they feel empowered but what I want to know today is whether or not you feel empowered in your own life.

I know what you’re going to say. You’re going to say you’ve tried but nothing has really worked. You’ve worked hard to take control of your life but things just never seem to go your way. Today I present 5 tips to help you gain a sense of self-empowerment.

Decide what YOU Want Out of Life

Do you really know what you want out of life? Most people say they do but I think in many cases we’re lying to ourselves. We’re always quantifying and justifying the things we want so that they make others happy as well. Forget the rest of the world. If you had no one else to answer to, what would you really want to do?

Put Your Goals in Writing

Get a piece of paper and make a list of your personal goals – both long and short term. It’s a proven fact that having a written plan is more effective than simply having one in your head. Put that piece of paper in your wallet or purse so that you can refer to it as often as necessary – especially on bad days when you need to remind yourself what you’re working towards.

Find a Mentor

Yup – you read that right. Go out and find yourself a mentor or life coach. The mentor you work with doesn’t necessarily need to have anything to do with your professional career. You need an impartial person to work with you as you plan your goals and move forward on your self-empowerment journey. A coach or mentor will hold you accountable for what you do or do not do during that journey.

Become Action Oriented

It’s not enough to simply write out a list of goals and carry it around with you. It’s time for you to decide what steps you will take to meet each goal. Once you know, start taking those steps. Becoming empowered means taking control of your life and doing things – not just thinking about them.

Once you feel in control of your life on a personal level your professional life will fall right into place. Your management career will blossom and you’ll have a lot more to offer your employees as they learn to become empowered as well!

Thanks again,

Sean

Sean McPheat

Managing Director

http://www.mtdtraining.com

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Learning about Behaviour Patterns

Every individual on your work team has a different personality. Each different personality type will have a different way of reacting to a situation. While it may be difficult to predict just how each individual you work with will behave on a regular basis you can learn about the four main behavioural categories.

There are four categories, and four only, that each person’s behaviour will fall into at any given point in time. A person determines how he will act in only one of 4 ways, and rarely even knows the choice is occuring – it’s subconscious. The four categories are as follows:

  • Automatic
  • Back-up
  • Creative
  • New Capabilities

Automatic behavious are habits people have created throughout their lifetimes. They’re comfortable with them and rarely stray from their usual attitudes and actions.

Everyone, on the other hand, has a back-up plan – a repertoire of behaviours we turn to when our normal behaviours aren’t compatible with a given situation. For example, the class clown will automatically adapt his behaviour in a serious business meeting or while attending a funeral.

The creative personality isn’t as creative as you might think. It’s a person’s ability to adapt the behaviours he has already established, combining them in a different way for a unique result or pattern of actions.

Finally, everyone has the ability to learn new behaviours, whether in a formal setting or subconsciously from being around others.

Now that you know a little bit about the four categories of behaviour, and how one chooses his actions, can you look at each of your employees and pinpont which category each currently falls into? Are there things you should do to modify their current behaviours? And should you even bother?

Thanks again,

Sean

Sean McPheat

Managing Director

http://www.mtdtraining.com

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6 Time Management Mistakes to Avoid

Quite a few of you are probably relaxing with your friends and family, enjoying the holiday season. I might add that doing so is an excellent time management strategy because it is just as important to take time out for yourself as it is to attack the lingering list of chores you’ve probably made for yourself.

Sadly, not many people make time for themselves and their inability to do so is a huge time management mistake. We’ve spent a lot of time talking about tips for more effectively managing your time but we haven’t focused on some of the mistakes people make. Here are a few to consider.

  • Do you pay too much attention to the minor details instead of doing what you can to get a perfectly acceptable job out the door? While attention to detail is great it can also be distracting or detrimental when you’re facing a deadline.
  • Do you find that you often have too many projects on your plate at the same time? Doing so will stretch your resources and instead of finishing one great project you’ll turn in multiple sub-par projects.
  • Are you dead set against changing your routine? Sometimes deviating from the norm will free up your time so that you can get your most important tasks out of the way sooner.
  • Do you prefer to do mundane tasks before focusing on your major projects? Putting some time into your larger projects earlier in the day might motivate you to get them done sooner – and those mundane tasks will be a welcome break after all of your hard work.
  • Are you good at anticipating problems? If so, that’s great, but people who expect problems to occur usually waste a lot of time focusing on them even if they haven’t happened yet. And if that problem never actually comes to fruition you’ll find you wasted a ton of time.
  • Are you surrounded by unhappy and unmotivated coworkers? They’ll drag you down and waste your time whether you realize it or not.

Can you identify with any of these issues? If so, you may want to work on making some changes in the way you manage your own time in the New Year. Until then, enjoy your time away from the workdesk!

Thanks again,

Sean

Sean McPheat

Managing Director

http://www.mtdtraining.com

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What is Marketing?

A lot of people view marketing as the method of selling a product. Marketing, to them, means creating a print ad, television commercial, or radio segment and hoping it brings traffic so that they can make a few sales.

Marketing, in reality, is really much more than your ability to advertise your products, though. Marketing is your ability to brand yourself and make yourself known amongst members of your target audience, including your current client base. Marketing includes the way your organisation treats the public as a whole. It’s a culmination of your values, your philosophies, your team members, and their mindsets.

So when you next start to train a group of new employees, how will you explain your company’s marketing campaigns? The truth is that most of your employees don’t have all of the real skills necessary to develop a strong marketing campaign from A to Z but if you utilize the skills they do have and supplement them with outside resources you’ll do a bang-up job putting your company in the public spotlight.

These are a few things you should consider as you market your organisation:

  • Develop a customer service agreement outlining your organision’s mission or goal with respects to customer service. How will you let your customers know what your standards are and how will you get your customer service team to live up to those standards?
  • Set a procedure for complaints. Your customers should be allowed to complain if your customer service team doesn’t meet their goals or expectations. You should set a complete system, including who will take the initial complaint and how it will be handled up until it is resolved.
  • Don’t ignore those complaints, either. The better you handle them, the less likely it is you’ll lose a customer later on down the line. Even handing a complaint well is a mark of good customer service.
  • Constantly communicate with your customers. Let them know what’s going on within your organisation and how you are working to solve problems with your systems to make their experiences with you even better.

Keeping your customers happy IS a marketing method and its one you should take very, very seriously. After all, your current clients play a huge role in your marketing as well – and if they are spreading information about bad experiences you won’t receive as good a response from your traditional marketing campaigns either.

Thanks again,

Sean

Sean McPheat

Managing Director

http://www.mtdtraining.com

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Avoiding Negativity in the Workplace

thumbs downWhat’s one of the best ways to keep your team motivated? Help them avoid negativity in the workplace, of course. Learn More