While a great leader can effectively manage their employees, a CRM (Customer Relationship Management) programme can help to manage your entire business.
Various companies offer their own CRM solutions, such as Salesforce and Zoho.
These are usually customised for you, or you can customise them yourself to your particular business needs.
Small businesses have either never heard of this software, or have decided against integrating it with their technology because of the cost.
However, a good CRM programme can significantly improve your business processes.
When a repeat client calls your office to reorder a shipment from a year ago, can you pull it up on a computer screen within a matter of seconds, or do you need to run to a file cabinet and rummage through hundreds of files?
One of CRM’s biggest benefits is that it greatly improves the speed by which you and your employees operate.
You no longer have to create, find and share Google or Excel spreadsheets, as all the required employees will be able to access Information about clients, and update it in no time!
Typically, most businesses market their services on a variety of channels.
However, aside from asking clients the typical question – “How did you hear about us?” – managers don’t know how their customers find them.
CRM software is able to track and report results from individual or a group of marketing channels.
This can help you figure out which marketing platforms provide the biggest return on your investment (ROI), to help you develop a better strategy.
If you a client calls and asks that you not send a particular item in her food delivery order next month, where would you notate that?
Either the employee taking the call would jot that down on a post it and lose it, or type up a note on an Excel spreadsheet?
CRM makes communicating with clients easier and more reliant. This software can automatically group all email communication with the client’s account, and even record and store phone calls.
This way, you can easily and quickly get access to past communication to resolve an issue.
CRM is an invaluable tool that can greatly improve business flow.
Shop around to find the most suitable solution at the most affordable price.
Head of Training and Development
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Mark Williams is a learning and development professional, using business psychology and multiple intelligences to create fascinating and quickly-identifiable learning initiatives in the real-world business setting. Mark’s role at MTD is to ensure that our training is leading edge, and works closely with our trainers to develop the best learning experiences for all people on learning programmes. Mark designs and delivers training programmes for businesses both small and large and strives to ensure that MTD’s clients are receiving the very best training, support and services that will really make a difference to their business.