Understanding the EFQM Excellence Model

The European Foundation for Quality Management (EFQM) Excellence Model is based on the premise that excellent results with respect to performance, customers, people and society are achieved through partnerships, resources and processes.

The model explains performance gaps and identifies improvement directions. I’ve used it a number of times to determine the future direction of my company, and it consists of a few fundamental elements:

  • Leadership and consistency of purpose
  • Management by processes and facts
  • Employee development and involvement
  • Continuous learning and improvement
  • Partnership development
  • Public Responsibility

Results not only reflect how well an organisation is performing, but also measure a company’s performance from perspectives like customer focus and social results.

What does it require from a management and leadership point of view? Well, here’s a list of management requirements:

  • Develop mission, vision and values
  • Be role models of excellence
  • Be involved in developing, implementing and improving systems
  • Be involved with customers and partners
  • Recognise, support, coach and motivate people within the business
  • Identify, develop and sustain people’s competencies
  • Involve and empower teams
  • Reward, recognise and care for individuals

There are many other ways that the model recognises the professionalism of a company, and I would suggest you take a look at how your position could benefit from looking at this recognised tool for development. The EFQM Excellence Model provides core elements for the effective analysis, assessment, structure, improvement and management of a business, and I would recommend you find out more about it to determine how your strategies could be improved in the future.

Thanks again


Sean McPheat

Managing Director


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Mark-WilliamsMark Williams

Mark Williams is a learning and development professional, using business psychology and multiple intelligences to create fascinating and quickly-identifiable learning initiatives in the real-world business setting. Mark’s role at MTD is to ensure that our training is leading edge, and works closely with our trainers to develop the best learning experiences for all people on learning programmes. Mark designs and delivers training programmes for businesses both small and large and strives to ensure that MTD’s clients are receiving the very best training, support and services that will really make a difference to their business.