Transcript For Session 2
Giving constructive feedback can be fraught with danger if you do not approach it in the right way.
Some managers end up saying nothing at all and just bottle up all of the frustrations and feelings they have inside. While others shoot from the hip, the feedback comes out all wrong and then they are labelled as aggressive!
And then there are others who give the feedback in a very apologetic nature only in the end to back down and dilute how they were feeling! Say someone has done something that you are not happy with. How do you tell them?
I recommend that you use the EXAMPLE, EFFECT, CHANGE method.
Here’s how it works:
Scenario 1 – Let’s say that someone is always late for the meetings that you have with them. You could say something like this:
“When you don’t arrive at my meetings on time it really does upset my busy schedule for the entire day. In future could we agree that we start punctually?”
You covered the example “When you don’t arrive at my meetings on time…”
You covered the effect “it really does upset my busy schedule for the entire day”
You covered the change “In future could we agree that we start punctually”
Scenario 2 – Let’s assume with this one that someone always looks distant and that they’re not listening to you when you talk to them. You could say something like this:
“When you don’t look at me when I’m explaining something to you..” that’s the example
“It makes me feel as if you are not listening to me…” that’s the effect
“In future could you try and look at me when I’m talking to you please?” and that’s the change
And let’s look at a final scenario to really hit home this method.
Scenario 3 – Let’s assume that someone always over talks you and interrupts when you’re trying to have a conversation. You could respond with something like this:
“When you stop me from talking by interrupting what I am saying…” that’s the example
“It makes me feel as if you don’t value my contribution…” that’s the effect
“In future could you please let me finish without interrupting me?” and that’s the change
Can you see how you could use this at work? It’s a very powerful technique.
Think about the common occurrences where this technique would come in handy and then go out and use it!
Look out for session 3 arriving in your inbox in a couple of days:
Session 3 – 7 Ways To Delegate Work
Are you guilty of taking too much on when you should be spreading the load? Do you think it’s easier to complete it yourself? Learn 7 different ways to delegate work so that you ease your workload and stress levels.
Get In Touch!
If you have got some training requirements in mind please call us on 0333 320 2883 or complete the online form below and tell us about what they are and we’ll get back to you with some options and costs.