Improvement Technician Level 3 Apprenticeship

Management training courses designed around your EXACT REQUIREMENTS
and the business outcomes that you want to achieve

Improvement Technician
Level 3 Apprenticeship

Ideal for staff who want to improve the processes
and performance of your organisation

Apprenticeship Programme Overview

If you have employees who are responsible for resolving problems, preventing re-occurrence and supporting the improvement of business performance then this programme can really help them to excel at what they do.

Improvement Technicians are responsible for the delivery and coaching of improvement activity within your organisation, through a keen understanding of compliance, project and change management and process mapping and analysis.

Individual’s responsible for departmental or business-wide improvement initiatives will also have a working knowledge and ability to implement Lean and Six Sigma methodologies.

Other Business Improvement, Continuous Improvement and Process/Operational roles will also benefit from this robust programme.

This programme is fully customisable.

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What Will Your Employees Improve?

Knowledge & Skills

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  • Compliance
  • Team building and team leadership
  • Self-development
  • Six Sigma and Lean principles and methods
  • Problem definition
  • Data acquisition
  • Process capability and performance
  • Experimentation
  • Prioritisation
  • Sustainability and control
  • Communication
  • Project management
  • Change management
  • Project selection and scoping
  • Voice of the customer
  • Process mapping and analysis
  • Lean tools
  • Statistical analysis and measurement
  • Root cause analysis
  • Benchmarkingt


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  • Drive for results
  • Team working
  • Professionalism
  • Continuous development
  • Safe working

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Developing Your Programme

Key to the success of your apprenticeship programme will be for MTD to work in partnership with you to develop your programme so that it reflects your mission, values and behaviours, harnesses core working practices, terminology and wherever possible aligns to or embeds in house training opportunities.

Working in partnership with our curriculum experts we will develop a programme that is unique to your organisation.

The programme will be designed around your exact requirements to ensure that you receive real, tangible outcomes that can be evidenced in the workplace.

Below is some further information about the entry criteria and structure of the Improvement Technician Level 3 programme.

Programme Details

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Length Of


This programme takes a minimum of 14 months to complete. We’ll create a development schedule that aligns with your business requirements and availability of your people.

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Learners will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.

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Need Maths &
English Support?


Learners will be supported to develop and improve their English and maths skills prior to sitting their Functional Skills exams by our specialist functional skills trainers.

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Developing Knowledge,
Skills & Behaviours


Achieved through a programme of masterclass workshops, tasks, activities and research. The masterclasses can be delivered face to face or online delivered by our specialist trainers.

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Personalised Skills
Coaching & Support


Learners will be required to demonstrate their skills, knowledge and behaviours in the work setting. This activity will be supported by one of our experienced skills coaches.

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End Point


Throughout their apprenticeship journey, learners will be given support to develop their understanding and approach to completing their end point assessment.

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Programme Structure

This programme has been designed in a way that will maximise the performance of each learner. Learning the theory of a topic is great but it’s what the learner does to embed the learning and actually use it, that matters most.

All learning is reinforced with ongoing coaching, online resources and off-the-job activity to bring it all to life.

Each part of the programme supports the learner to apply their knowledge and skills via INTENT – IMPLEMENT – IMPACT.

  • What did they plan to change?
  • What did they change and how?
  • What impact did it make?
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Onboarding & Induction
Initial workshop and event about the programme and how to get a high grade.

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4 x 1-Day Masterclasses
Practical and engaging. Can be classroom based or delivered virtually. Run by best in class trainers.

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Digital Learning
To take in-between masterclasses and to help embed the learning. Self-study and in the flow of work resources.

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Ongoing Reviews
Held between the learner, employer and skills coach to monitor progress and to make any adjustments.

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End Point Assessment
End of programme assessment. Consists of activities like observations, evidence, tests and discussions.

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Skills Individual Learning Plan
Creation of a pre-programme learning and development plan. Includes goal setting and actions.

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Regular Coaching Sessions
One to one development with a designated skills coach. Covers skills and an assessment progress review.

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Off-The-Job Training
20% of the learner’s total working hours is used for “off-the-job” learning and development activities.

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Support & Help
Our designated skills coaches will always be on hand to help your learners all throughout the programme.

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Learners gain a pass, merit or distinction from their end point assessment based on their results.

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Programme of 4 x 1-Day Masterclasses

Our masterclasses are facilitated by best in class trainers for each topic.

Content, activities, tasks, exercises and discussions are covered before, during and after each session to bring the learning to life and to ensure that it is implemented.

  • Business & Organisational Improvement
  • Improvement Projects
  • Process Improvement
  • Quality Improvement
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Masterclass 1
Business & Organisational Improvement

The following topics will be covered before, during and after each masterclass and as part of the off-the-job learning:

  • Understanding the role improvement plays in business/organisational strategy
  • Using strategy maps to identify areas for improvement
  • Identifying how company processes and quality improvement aligns with wider business/organisational improvement
  • The role of compliance in improvement:
    • Legislative and customer compliance requirements
    • Health and safety awareness
    • Organisational controls and statutory regulations
  • Improvement team roles and responsibilities
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Masterclass 2
Improvement Projects

The following topics will be covered before, during and after each masterclass and as part of the off-the-job learning:

  • The organisational structure of a project including roles and responsibilities
  • Understanding the different types of project and the phases of a project
  • Using project planning and project management tools:
    • Gantt charts
    • Reporting documentation
    • Implementation plans
  • Identifying and scoping improvement projects and establishing clear measurable objectives
  • Identifying problems and risks
  • The role of change management in business improvement
  • Developing the business case and influencing for improvement activity and implementation
  • Communicating, leading and coaching others through change
TickSpecialist Trainer TickEngaging TickPractical Tick Customised TickFace to Face or Virtual
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Masterclass 3
Process Improvement

The following topics will be covered before, during and after each masterclass and as part of the off-the-job learning:

  • Understanding Lean principles and tools
  • Applying process mapping tools and developing visual management systems:
    • Red Amber Green (RAG) ratings
    • Lean visual management and visual control tools
  • Applying workplace organisation techniques:
    • The 5S (Sort, Shine, Set, Standardise, Sustain)
  • Applying continuous improvement techniques:
    • Identification and removal of 8 wastes
    • Kaizen
  • Analysing process performance and establishing key insights for performance improvement
TickSpecialist Trainer TickEngaging TickPractical Tick Customised TickFace to Face or Virtual
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Masterclass 4
Quality Improvement

The following topics will be covered before, during and after each masterclass and as part of the off-the-job learning:

  • Understanding Six Sigma principles and tools
  • The Six Sigma problem solving process
  • Applying problem solving tools and techniques:
    • Histograms
    • Cause and effect diagrams
    • 5 Why’s analysis
    • Paired comparison
  • Conducting basic statistical analysis:
    • Acquiring data for analysis – Data stratification, data collection tools and validated measurement processes
    • Establishing patterns and trends in data over time
    • Identifying common and special cause variation
  • Identifying and prioritising improvement solutions
  • Creating control and reaction plans with detection measures
TickSpecialist Trainer TickEngaging TickPractical Tick Customised TickFace to Face or Virtual

Programme Details

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If you have got some training requirements in mind please call us on 0333 320 2883 or complete the online form below and tell us about what they are and we’ll get back to you with some options and costs.