Decision Making 101: Layoffs

You have to lay off a huge part of your workforce. What will you do to ensure that your cultural diversity isn’t compromised?

5 More Customer Service Tips

I thought we’d take a few minutes today to go over a few more tips designed to make your customer service relationships even stronger. Remember, great customer service should start from the first moment you make contact with a client or prospect.

5 Tips for Ethical Management

Ethics should be a way of life – not a conscious decision made on a case by case basis. As a newer manager you may have trouble determining what is standard procedure versus what procedures are ethical. If you exercise just a bit of self discipline you will find that every decision you make is[…..]