W. Edwards Deming is famous for developing a continuous quality improvement model. It’s a sequence of four steps that can take you through any project successfully and creates a benchmark for you to follow. It’s known as the PDCA model or cycle, the letters standing for Plan, Do, Check, Act Of the many management models[…..]
It’s easy to give good feedback to your staff. You enjoy it, they enjoy it, you both get a lot of good feelings from it. What if the feedback is not so good? How do you deal effectively with a situation where the team member needs less-than-positive feedback?
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