Click on the cover below for the SPECIAL REPORT Communication barriers exist all around us. Misinterpretations abound in our discussions with team members. We delete, distort and generalise information in every conversation. And yet we think we clearly understand what others are saying and why they are saying it. Looking for some more FREE[…..]
I’m just coming to the end of an excellent book on Middle Management, so I thought I’d share the details with you. It’s seldom that we get a book that covers so much detail in such an interesting and effective way, but ‘The High-Impact Middle Manager’ by Lisa Haneberg does just that.
One thing is certain as a manager…you will never have enough time to do everything you need to get done. At least, at the quality you would like to. So, one of the best qualities you can develop as a manager is the ability to make the best possible choices with the time you have[…..]
Projecting your best image should be part of your everyday thinking process. Most of us are so wrapped up in our daily routine that we don’t consciously think of what we can do to make ourselves look good to our clients, suppliers or colleagues. You have lots of opportunities to do this every day, but[…..]
Is email the greatest technological invention ever? Has anything else since the printing press affected the way that humans communicate with each other so dramatically? Also, has any form of communication in human history ever been so abused? Before I go off on another rant, let me say that email has revolutionised the way we[…..]
Technology has always advanced quicker than we can keep up with, but the advancement that has been with us for some time and will, for many, be their prime source of communication, is email. We tend to use it so often that we don’t contemplate what its real use should be.
I was having a chat with one of my team recently and we got onto the subject of best bosses we have ever worked for. Naturally, he said I was one of them (!!), but who else was on his list of excellent bosses? Well, after we discussed who they were, we jotted down what[…..]
What Makes An Ideal Manager? I’ve asked that question of many people on courses and they all come out with different answers, which is what should be expected. There are so many opinions about this subject, simply because it is so subjective! However, the truth is when we ask managers and then ask the people[…..]
So, you’ve been promoted to a managerial position for the first time, your name badge is squeaky-clean and everything is bright and new. Well, that’s the image when you start a new position, isn’t it. Truth is, things don’t always appear as rosy as you’d like them to be. So here are my tips to[…..]
Take a moment and write down what you think I mean when I mention the word ‘Quality’. Go on, get a pen and write down your definition of the word. Now do the same for the words ‘Customer satisfaction’.