We had an interesting question this week on our management course that opened up a good discussion on leadership. The question came from a new manager who had been promoted from among his peers and was now managing people who were much more knowledgeable and experienced than he was. His question was how should he[…..]
The European Foundation for Quality Management (EFQM) Excellence Model is based on the premise that excellent results with respect to performance, customers, people and society are achieved through partnerships, resources and processes. The model explains performance gaps and identifies improvement directions. I’ve used it a number of times to determine the future direction of my[…..]
You’ll have heard of Maslow’s Hierarchy, Hertzberg’s Dual-Factor theory and McClelland’s Achievement theory when it comes to motivation, but one new idea stands out among the rest because it epitomises the very real concept of intrinsic motivation within all of us. Daniel Pink argues that there are three main elements of internal motivation, which he[…..]
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