How To Get Rid Of Negative Speak

Is it really necessary to highlight the differences between Negative & Positive Language? You wouldn’t think so. And does it really matter anyway? Does it make a difference if we speak with negative undertones rather than sharing the PollyAnna world of Positive Thinking. Isn’t Positive Thinking overrated anyway?

A Story That Describes Why Some Managers Are Successful

A lion is basking in the sun when a fox comes along, looking upset. “What’s wrong?” asks the friendly lion. “My watch is broken”, replies the upset fox. “Give it to me; I’ll fix it for you”, says the lion. “How can you fix it?” replies the incredulous fox. “Your paws and claws are too[…..]

Do You Still Use Interviews To Select For Jobs? Here’s an Alternative

So many managers have told me about their hiring nightmares. They have advertised effectively, drawn a good number of highly-impressive CVs and held a lot of interviews. But no matter how well the person did at interview, they say that the person rarely lives up to the initial promise that they sold at the interview.[…..]

How and Why Feedback Can Help You Improve

How often do you proactively initiate feedback from your team members? I don’t mean the ad-hoc, daily discussions that are necessary for getting work done; I’m referring to the type of feedback that gives you direction, vision and strategic information to help you run your department effectively? Any professional organisation will require that there is  employee[…..]

Overcoming Resistance To Change

Our last blogpost covered the diagnosis and planning of any change initiative. Change, though, will often be hampered by resistance from people who might be affected by it. So firstly, why would people resist change, and then, how can we overcome this resistance?

The Structure of Real Rapport

You know that the best way to influence another person is to build rapport first. The best way to do this with integrity and honesty is through a process called Matching. Matching is the process where you adjust the same aspects of your external behaviour to approximate those same aspects of the other person’s external[…..]

Diagnose & Plan For Change

Many managers have difficulties diagnosing what actually needs to change within their department or business, and then worry about how to plan for it. When change has been recognised as a key component to successful future performance, it is time to analyse what steps you can take to implement it. There are several questions that[…..]

What Legacy Would You Like To Leave?

A recent British radio series invited people to discuss their life’s legacy and discuss what they would like to be remembered for. It set me thinking: What would you like to be remembered for when you leave your current position? (always assuming that it may happen in the future!) Many managers I speak to rarely[…..]

How to Discover What People Expect of You

As a manager, how do you discover what people expect you to do? What feedback do you want that will help you improve your game and create opportunities for expansion in the future? The best way yet found to increase knowledge is to ask questions. So here are a few questions to ask that will[…..]