How and Why Feedback Can Help You Improve

How often do you proactively initiate feedback from your team members? I don’t mean the ad-hoc, daily discussions that are necessary for getting work done; I’m referring to the type of feedback that gives you direction, vision and strategic information to help you run your department effectively? Any professional organisation will require that there is  employee[…..]

The Structure of Real Rapport

You know that the best way to influence another person is to build rapport first. The best way to do this with integrity and honesty is through a process called Matching. Matching is the process where you adjust the same aspects of your external behaviour to approximate those same aspects of the other person’s external[…..]

How to Discover What People Expect of You

As a manager, how do you discover what people expect you to do? What feedback do you want that will help you improve your game and create opportunities for expansion in the future? The best way yet found to increase knowledge is to ask questions. So here are a few questions to ask that will[…..]