How To Manage Email Effectively

  Strategy advisor and author Peter Bregman recently wrote about a better way to handle email in the Harvard Business Review.  Instead of keeping Outlook open and sending, reading, and responding to mail continuously, he recommends scheduling several specific email sessions — each one a particular length, like 30 or 60 minutes– throughout the day[…..]

Does an Emotionally Intelligent Manager Ever Get Angry?

  On one of our courses on Emotional Intelligence, the question came up “Does an Emotionally Intelligent manager ever get angry?” Do you think being angry shows a weakness on your part? Even if you feel angry, does that mean you should bottle up your emotions and not show any signs of it, so you[…..]

How to Give Feedback that Really Works

Giving feedback is one of the most under-rated forms of communication in management. If you don’t give quality feedback, or do it too seldom, you are, in effect, instituitionising mediocrity within your workplace.

How To Persuade and Not Manipulate

As a manager, you need to sell. That is, selling a picture to all who will listen of what the future could be. You are, effectively, persuaders of a vision. Of course, there’s a great distrust today of leaders because of their motives, broken promises and misguided decisions. So how do you persuade others without[…..]

Is There One Management Trait Above All Others?

When I ask that question of managers, I normally get a negative response; that is, they don’t think there is one trait that should be singled out above all others. Much better to be a rounded-out manager, rather than depend on a one-size-fits-all skill that can’t be applied in every situation.

How Golf Can Give Us Management Lessons

I love the British Summer…it’s my favourite day of the year! I was enjoying a good round of golf during a particularly warm spell last month, and was really enjoying it. Well, when I say ‘good’ round, it depends on your definition of that adjective, but for me…hitting par on two holes in succession is[…..]

Calling All Managers – You Got Any Regrets?

Bronnie Ware, an Australian author, wrote a fascinating article called “The Top 5 Regrets of the Dying”. She’s now made these comments into a book, and it really hits the mark when we consider what really matters to us.