The Role Of The Leader In Customer Service

If you are a leader in a larger business or public sector organisation then you are probably not dealing with external clients on a regular basis. It is therefore easy (once you have agreed with them) to leave the policing of your customer service standards to other people. Here is the danger when you do[…..]

Improving Your Public Speaking Ability To Become A More Successful Manager

Speaking in public is a very useful skill for any manager and in also in life. In the workplace this will include speaking in team meetings, making a sales pitch to a new client or presenting information in a board meeting. Outside work may include wedding speeches both male and female or talking at a[…..]