Excellent communication in the office is imperative. What you say (and what you don’t say) to your employees greatly influences the corporate culture, their satisfaction with work, productivity levels and loyalty to the company. Some say that with texting, emails and “Whatsapping” that the art of true conversation, i.e something that comes out of your[…..]
Remember Barney? Yes – the purple dinosaur who’s been either your own or your child’s best friend? “Barney & Friends” is one of the finest examples of diversity that comes to mind. With the perfect representation of all ethnicities, genders and varying age groups – Barney couldn’t really go wrong when it came to[…..]
No matter how good your sales process is or the quality of your products, there will inevitably come a time when you have to deal with a customer complaint. This could happen for many, many reasons. The standards that people expect today from business has exponentially grown over the years and if you don’t keep[…..]
HR managers have a wide array of responsibilities, but they ultimately upkeep the corporate culture, work directly with employees and put out fires. While every company creates an individual job description for this position, anyone who has worked in HR knows that there is no limit to what needs to be done. There isn’t a HR[…..]
There are 4 well known listening styles that people employ depending on the type of person that they are and what primarily motivates them. We discuss these 4 main listening styles in the infographic below to help you work out what style you are most prone to – and give you an insight into other[…..]
As a customer service manager, it is not a question of whether you will have to deal with customer complaints, but how you will deal with them. Although you should treat each complaint individually, you should have a strategy in place for handling complaints to leave the client happy, but also protect your organisation and brand.
Customer service is imperative for establishing and maintaining a loyal customer base. In organisations where employees interact with clients directly, managers need to train staff to provide excellent customer service.
When you’re planning to chair a meeting, how do you feel? Excited, anticipating the energy that will flow around the room, buzzing with the ideas that people will come up with? Or dreading it, hoping that you can cancel it, and get on with something that will be a better use of your time?
Time is a precious commodity, and it is especially so in working life. Managers unanimously complain that they don’t have enough time in the day to effectively manage their teams, handle their workload and attend to customers.
Although it is impossible to pinpoint the one thing that sets apart a great manager from a mediocre one, there are clearly different skills, ideas and opinions that set apart effective leaders from ineffective ones. The question that we get asked the most in our management training courses for “What are the top skills that[…..]