What Is Resilience Training And How To Build It?

One word that is continually raising its head above the parapet and finding its way into our daily lexicon is ‘resilience’. Once seen as the domain of spiritual gurus and meditation sessions, it is now becoming mainstream in many businesses. And it’s not surprising, as we encounter the most stressful times in business.

The 10 Best Phrases To Use Around Your Team

Excellent communication in the office is imperative. What you say (and what you don’t say) to your employees greatly influences the corporate culture, their satisfaction with work, productivity levels and loyalty to the company. Some say that with texting, emails and “Whatsapping” that the art of true conversation, i.e something that comes out of your[…..]

How To Manage Diversity Effectively In The Workplace

Remember Barney? Yes – the purple dinosaur who’s been either your own or your child’s best friend? “Barney & Friends” is one of the finest examples of diversity that comes to mind.   With the perfect representation of all ethnicities, genders and varying age groups – Barney couldn’t really go wrong when it came to[…..]

How To Deal With Customer Complaints

No matter how good your sales process is or the quality of your products, there will inevitably come a time when you have to deal with a customer complaint. This could happen for many, many reasons. The standards that people expect today from business has exponentially grown over the years and if you don’t keep[…..]

4 Things Great HR Managers Do Daily

HR managers have a wide array of responsibilities, but they ultimately upkeep the corporate culture, work directly with employees and put out fires. While every company creates an individual job description for this position, anyone who has worked in HR knows that there is no limit to what needs to be done. There isn’t a HR[…..]

What Is Your Listening Style? – Infographic

There are 4 well known listening styles that people employ depending on the type of person that they are and what primarily motivates them. We discuss these 4 main listening styles in the infographic below to help you work out what style you are most prone to – and give you an insight into other[…..]

3 Don’ts When Dealing With A Customer Complaint

As a customer service manager, it is not a question of whether you will have to deal with customer complaints, but how you will deal with them. Although you should treat each complaint individually, you should have a strategy in place for handling complaints to leave the client happy, but also protect your organisation and brand.

How To Train Staff In Customer Service

Customer service is imperative for establishing and maintaining a loyal customer base. In organisations where employees interact with clients directly, managers need to train staff to provide excellent customer service.

How To Chair A Meeting

When you’re planning to chair a meeting, how do you feel? Excited, anticipating the energy that will flow around the room, buzzing with the ideas that people will come up with? Or dreading it, hoping that you can cancel it, and get on with something that will be a better use of your time?

8 Tips For Time Management

Time is a precious commodity, and it is especially so in working life. Managers unanimously complain that they don’t have enough time in the day to effectively manage their teams, handle their workload and attend to customers.