Change can be a stressful and unpredictable time, which is why many managers avoid messing with the status quo.
A popular belief is that if something is not broken, you shouldn’t fix it; however, if you don’t make innovation a priority, you will likely fall behind your competition.
Here are three signs that may tell you that you should invest in change management.
You’ve Implemented New Technology
With the constant technological advances in today’s job world (think wi-fi, streaming and virtual reality), companies are constantly investing in new features.
The problem is that these advances are not always embraced and understood by all of the staff members.
When you have paid thousands of pounds for new software, but have failed to sufficiently train your staff in operating it, you will simply waste your investment.
Even worse, when untrained employees try to use the software, they can make mistakes that can not only hurt sales, but also your reputation.
Remember that managing change requires focusing on all aspects affected by a decision.
Whenever you introduce a new piece of technology, spend the time to properly train your staff on using its features.
You Lack In Customer Service
Customer service is becoming the biggest predictor of a company’s success when all other aspects, such as product variety and price, seem to be comparable.
With the plethora of options in the current market, customers are demanding a relationship from the brands they frequent instead of a simple transaction.
If you feel that you lack in providing timely, consistent and helpful customer experience, you need to invest in change management.
Today’s innovations allow companies to offer access to 24-7 customer service reps by phone and online chat, as well as personalised emails and attention.
Although an upfront investment is required when implementing these features, when rolled out correctly, the return on investment (ROI) is usually substantial.
Your Employees Have Concerns
Your employees are the most important part of your organisation, without them, nothing would get accomplished.
It’s vital that leaders have honest and open lines of communication with their team members.
This will allow your employees to feel comfortable coming to you with concerns, problems or suggestions.
Once this occurs, it can become clear that something in your company needs to change.
After all, your workers are the ones responsible for their tasks, so if they sense an issue, it’s in your best interest to fix it.
To see which areas of your company can benefit from change the most, ask for feedback from your entire workforce and consider what could use immediate attention, and what can wait.
We also recommend that your people undertake change management training of some kind. For your managers, how to lead through all of the change. For your people, how to manage the impacts that change has on them on a daily basis.
Head of Training
Originally published: 9 June, 2017
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