As our current world is changing faster than ever before, change at the workplace is keeping up with it!
A leader must add change management skills to their virtual toolbox, or risk not succeeding in their role.
From brick and mortar locations closing down worldwide to artificial intelligence taking over multiple industries, the ability to lead change and help your employees deal with it is vital.
Below we provide three ways the best managers engage during the change management process:
Change comes with a lot of unknowns.
Things like takeovers, mergers and acquisitions and other smaller changes can involve daily surprises, many unanswered questions and lots of confusion.
Add to the the fact that management is often privy to more sensitive information than other employees, and you get a lot of individuals who are shut out of the communication line during the change process.
This leads to paranoia, fear and stress that can easily be prevented if the manager simply engages with the staff during this time.
Be an open book with your staff and tell them everything you can in a timely manner; as well, make sure they are aware when you don’t know something, or simply can’t share it when them yet.
Make sure to calm their nerves by letting them know that you will deal with any upcoming problem together as a team.
Involve Your Team
There’s nothing worse to employees that when their bosses make changes that affect them without their knowledge.
In fact, The Ritz-Carlton hotel chain utilises a good tenant in their operations – “I’m involved in the planning of the work that affects me.”
What this means is that individuals who are affected by any upcoming changes to their roles and responsibilities are involved in planning for that change.
This is not only beneficial for the worker – as they are aware of what’s going on – but is also good for the company by allowing the person who will do the actual job to bring up any issues or challenges that can be solved before the change is implemented.
Hold Your Team Accountable
In the hussle and bussle of change management, it seems like there are never enough hours in the day to get everything done.
This creates stress for everyone, and employees always feel a step behind.
To positively engage your staff members, break up the tasks into individual goals with steps and deadlines.
This way, you can recognise your workers’ achievements on each step, and make them feel accomplished on a regular basis; otherwise, they feel like they are working on one continuous task that never ends!
Head of Training and Development
Originally published: 15 August, 2017