The Management Blog
Tips & advice to help you improve your performance
We do many communication exercises on our courses, and delegates like them because they are fun, easy to assimilate and transfer into the workplace, and give them an opportunity to improve this important skill in a safe environment.
Here are some exercises we use. Take a look and see if you and your team would benefit from trying them out: Learn More
You have to exert influence in many ways on different people many times a day, whether it’s your boss, customers, staff, stakeholders, suppliers, colleagues or others.
When you think about it, persuading is just another form of selling. If you need to influence another person, it means that currently they either don’t have the knowledge you do, or are reluctant to change to your view. Learn More
I saw that very funny sketch on TV the other day, where commedians Ronnie Barker and Ronnie Corbett acted out a communication mismatch scene that epitomises so effectively how so much business is conducted today. Put your speakers or headphones on, press the play button and enjoy again… Learn More
Communication barriers exist all around us. Misinterpretations abound in our discussions with team members. We delete, distort and generalise information in every conversation. And yet we think we clearly understand what others are saying and why they are saying it.
Is email the greatest technological invention ever? Has anything else since the printing press affected the way that humans communicate with each other so dramatically? Also, has any form of communication in human history ever been so abused?
Before I go off on another rant, let me say that email has revolutionised the way we live our lives, and, mainly, for the better. Learn More
Technology has always advanced quicker than we can keep up with, but the advancement that has been with us for some time and will, for many, be their prime source of communication, is email. We tend to use it so often that we don’t contemplate what its real use should be. Learn More
Take a moment and write down what you think I mean when I mention the word ‘Quality’.
Go on, get a pen and write down your definition of the word.
Now do the same for the words ‘Customer satisfaction’. Learn More
When I study great communicators from the past, I realise that they have several things in common. That’s good, because it means they follow patterns that can be modeled by others, and that makes it easier for us mere mortals to get it right!
One specific area that great communicators excel at is the ability to get to the root of problems quickly and efficiently, so they can spend time on seeking results and solutions rather than wallowing in the quagmire of disputes, opinions and disagreements. Learn More