It’s strange how we remember things that are important to us and forget things that are not. Or is it sometimes the other way round for you? When you forget something, actually the memory hasn’t left you; you simply are unable to retrieve it because…
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The most dynamic communicators I have ever come across don’t say very much. Instead of trying to talk more and blind people with the level of their so-called intellect, charismatic managers grab attention by treating their words as precious resources. They only speak when they…
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How many times have you said sentences like these? It isn’t very far! Let’s get together sometime! I need it quickly! I would like you to do this really well! (more…)
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One of our communication courses includes a section on obtaining feedback from your staff, and this is an area that many managers have concerns with. They feel that their staff hide their real feelings and are afraid to offer any form of feedback in case…
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Strange question? Maybe. Few people actually think about the style they adopt when they are listening to another person. But there is value in doing so, and I’d like to share some ideas that may help your communications in the future. (more…)
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I had an interesting email from a manager who had experienced what he called a ’highly-charged conversation’ with a peer that caused a proper rift to develop between them. He asked my opinion on how he had handled the situation, and whether was it correct.…
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Psychologists are confirming that our attention spans are getting shorter and shorter. Many people put it down to what they call the ‘Sky News’ effect…bite-sized chunks of information delivered in record time, to allow people to get on with their lives, chock full of information.…
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We do many communication exercises on our courses, and delegates like them because they are fun, easy to assimilate and transfer into the workplace, and give them an opportunity to improve this important skill in a safe environment. Here are some exercises we use. Take…
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You have to exert influence in many ways on different people many times a day, whether it’s your boss, customers, staff, stakeholders, suppliers, colleagues or others. When you think about it, persuading is just another form of selling. If you need to influence another person,…
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I saw that very funny sketch on TV the other day, where commedians Ronnie Barker and Ronnie Corbett acted out a communication mismatch scene that epitomises so effectively how so much business is conducted today. Put your speakers or headphones on, press the play button…
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Click on the cover below for the SPECIAL REPORT Communication barriers exist all around us. Misinterpretations abound in our discussions with team members. We delete, distort and generalise information in every conversation. And yet we think we clearly understand what others are saying and…
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Is email the greatest technological invention ever? Has anything else since the printing press affected the way that humans communicate with each other so dramatically? Also, has any form of communication in human history ever been so abused? Before I go off on another rant,…
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