Communication Skills

Tips & advice to help you improve your performance

 

Clearing Up Misunderstandings and Misinterpretations In Your Communications

How many times have you said sentences like these? It isn’t very far! Let’s get together sometime! I need it quickly! I would like you to do this really well! (more…)

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How To Encourage Feedback From Others

One of our communication courses includes a section on obtaining feedback from your staff, and this is an area that many managers have concerns with. They feel that their staff hide their real feelings and are afraid to offer any form of feedback in case…

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Communication Skills Masterclass – Part 4

Our last part of our Communication Skills Masterclass highlights how to be the type of communicator that people remember…for the right reasons! Many people assume that because they have spoken, the other person has heard them, interpreted them correctly and understood them. Well, remember that…

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Communication Skills Masterclass – Part 2

In Part 1, we discussed the symptoms of poor listening and what makes us miss what the other person is saying. Here, we outline the skills you need to overcome the barriers that we put up when communicating with people. (more…)

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Communication Skills MasterClass – Part 1

I’m going to share some of my favourite communication skills techniques with you, so read on for some guidelines and ideas that will help in all your communications in the future. Firstly, we are going to look at Listening Skills and why they are so…

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Clear Communication Means Saying It The Way They See It

For today’s blog, here’s an exercise that will have you thinking. Take a look at the letters below for about 10-15 seconds: (more…)

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What is Your Listening Style?

Strange question? Maybe. Few people actually think about the style they adopt when they are listening to another person. But there is value in doing so, and I’d like to share some ideas that may help your communications in the future. (more…)

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How to Handle Highly-Charged Conversations

I had an interesting email from a manager who had experienced what he called a ’highly-charged conversation’ with a peer that caused a proper rift to develop between them. He asked my opinion on how he had handled the situation, and whether was it correct.…

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How To Get Your Emails Read

Psychologists are confirming that our attention spans are getting shorter and shorter. Many people put it down to what they call the ‘Sky News’ effect…bite-sized chunks of information delivered in record time, to allow people to get on with their lives, chock full of information.…

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Exercises To Improve Communication Skills

We do many communication exercises on our courses, and delegates like them because they are fun, easy to assimilate and transfer into the workplace, and give them an opportunity to improve this important skill in a safe environment. Here are some exercises we use. Take…

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How To Persuade Effectively And Ethically

You have to exert influence in many ways on different people many times a day, whether it’s your boss, customers, staff, stakeholders, suppliers, colleagues or others. When you think about it, persuading is just another form of selling. If you need to influence another person,…

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Communication Lessons From The Two Ronnies

I saw that very funny sketch on TV the other day, where commedians Ronnie Barker and Ronnie Corbett acted out a communication mismatch scene that epitomises so effectively how so much business is conducted today. Put your speakers or headphones on, press the play button…

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