Communication Skills

Tips & advice to help you improve your performance

 

5 Ways to Ensure Everyone Understands Your Communication

Take a moment and write down what you think I mean when I mention the word ‘Quality’. Go on, get a pen and write down your definition of the word. Now do the same for the words ‘Customer satisfaction’. (more…)

Learn More

The 6 Levels of Questions That Great Communicators Use

When I study great communicators from the past, I realise that they have several things in common. That’s good, because it means they follow patterns that can be modeled by others, and that makes it easier for us mere mortals to get it right! One…

Learn More

The SIMPLE Model For Feedback

Here’s a good model to remind you of the best way to give feedback to a team member. Following it should be quite SIMPLE, as that is the acronym used to help you remember it: (more…)

Learn More

How To Understand People Better

The feedback we receive from our Advanced Communication Skills course is just awesome. This is because it goes beyond the normal communication techniques that you use on any other course. (more…)

Learn More

Improve Your Management By Active Listening

In a previous blog, we discussed the benefits of listening effectively, a communications skill highly prized in all business settings. By improving our listening skills, we prove ourselves knowledgeable and create excellent rapport with the person we’re speaking to. (more…)

Learn More

Improve Your Listening Skills

Have you ever been interrupted? Hah, silly question! How do you feel when it happens? Most people say they feel frustrated and disrespected by the other person. Psychologically, their self-worth goes down, as they feel the other person cares more about their own point of…

Learn More

Improve Your Feedback Skills

It’s easy to give good feedback to your staff. You enjoy it, they enjoy it, you both get a lot of good feelings from it. What if the feedback is not so good? How do you deal effectively with a situation where the team member…

Learn More

Motivate Others By Better Questions

How many times has one of your team mates said ‘I just can’t do this task!’? Have you often come back with ‘Of course you can’, or ‘Just try harder!’ Did it work? Most often, not. Why? Because most people will be able to justify…

Learn More

Communicating Via Email

It’s Monday. If you are anything like me, you went to your office, booted up your computer, and immediately headed for your email inbox which was, very likely, flooded with extra emails from the weekend. But I have a problem. (more…)

Learn More

Conquoring Your Public Speaking Fears

I have met very few people who were not nervous about public speaking – especially the first time they were faced with the concept of standing up before a crowd to talk. Some get over it and enjoy future speaking engagements while others simply remain…

Learn More

The Tone of Your Voice

The other day I was reading a sales-related article but the point really translates back to any aspect of business – especially if you are a manager. The article talked about your voice and, more specifically, the tone of your voice. (more…)

Learn More

Avoiding Negativity in the Workplace

What’s one of the best ways to keep your team motivated? Help them avoid negativity in the workplace, of course. (more…)

Learn More