Communication Skills

Click on the cover below for the SPECIAL REPORT   Communication barriers exist all around us. Misinterpretations abound in our discussions with team members. We delete, distort and generalise information in every conversation. And yet we think we clearly understand what others are saying and…

Is email the greatest technological invention ever? Has anything else since the printing press affected the way that humans communicate with each other so dramatically? Also, has any form of communication in human history ever been so abused? Before I go off on another rant,…

Technology has always advanced quicker than we can keep up with, but the advancement that has been with us for some time and will, for many, be their prime source of communication, is email. We tend to use it so often that we don’t contemplate…

Take a moment and write down what you think I mean when I mention the word ‘Quality’. Go on, get a pen and write down your definition of the word. Now do the same for the words ‘Customer satisfaction’. (more…)

When I study great communicators from the past, I realise that they have several things in common. That’s good, because it means they follow patterns that can be modeled by others, and that makes it easier for us mere mortals to get it right! One…

When we run communication skills courses, we often get asked about communications within the business and how they can be improved. Here are our tips to get the best of this key skill: (more…)

Here’s a good model to remind you of the best way to give feedback to a team member. Following it should be quite SIMPLE, as that is the acronym used to help you remember it: (more…)

The feedback we receive from our Advanced Communication Skills course is just awesome. This is because it goes beyond the normal communication techniques that you use on any other course. (more…)

In a previous blog, we discussed the benefits of listening effectively, a communications skill highly prized in all business settings. By improving our listening skills, we prove ourselves knowledgeable and create excellent rapport with the person we’re speaking to. (more…)

In a previous blog, we spoke of the barriers that exist when you are listening to another person. We know that listening is a key skill that great communicators have mastered, so it’s good to address the issues that occur in listening, and see what…

Have you ever been interrupted? Hah, silly question! How do you feel when it happens? Most people say they feel frustrated and disrespected by the other person. Psychologically, their self-worth goes down, as they feel the other person cares more about their own point of…

It’s easy to give good feedback to your staff. You enjoy it, they enjoy it, you both get a lot of good feelings from it. What if the feedback is not so good? How do you deal effectively with a situation where the team member…