Communication Skills

No Fluff Management – Why Management Jargon Is Bad For Your Team

Anthony Robbins, the inspirational speaker first coined the phrase ‘fluff’ when he was talking about poor communication skills, particularly in managers.

He said that we often use words and phrases that are unnecessary or cause confusion.  He said that these types of words should be eliminated from our vocabulary particularly when talking to team members. Learn More

The 7 Deadly Sins Of Email – Video Blog

Are there certain things you shouldn’t put in an email? And are there certain times when then you shouldn’t send an email? Watch the video above to find out what the 7 deadly sins of email are and how you can avoid them. Learn More

Discussing Problems With Employees

If the only time you speak to employees is when there is a problem, then you might find that you generate a negative relationship with them.

Like the late, great comedian Frank Carson once said, ‘It’s the way you tell ‘em!’ Learn More

10 Ways To Stop Communication Overload

It’s one of the most popular themes we have on our training programmes, and it won’t be any different in the future.

The question ‘How do we get over Communication Overload?’ must come up more frequently than any other. The way that technology has made information so easy to transfer has brought with it so many other problems, the least of which is how do we handle the challenges that overload brings us? Learn More

Techniques To Achieve Persuasion With Anyone

When we talk about techniques to achieve persuasion with anyone, it makes it sound like you can do it with everyone, no exceptions. Some people assume that they can’t be persuaded against their will. But if you have ever bought something as a result of an advert, poster or leaflet, and afterwards realised you didn’t really need it or even want it, we recognise we have been duped or persuaded into doing something that we weren’t consciously aware of. Learn More

The Concept Of Chunking – How And Why People Learn The Way They Do

At MTD, we use Accelerated Learning (AL) as our staple way of delivering our training.

One specific way that AL is an advantage for training is that it recognises how people take in and compute information. It goes into the short-term memory first and is then analysed as to its value to the individual. If dealt with efficiently and effectively, it will be transfered into the long-term memory and filtered to determine its long-term value to the learner’s future. Learn More

How To Become An Excellent Listener

It’s the one skill that can never be perfected. Yet it’s the skill that most people say is the one that drives best performance in others.

The ability to listen properly is so revered that many people see great listeners as great communicators. The simple act of listening intently to another person can build that person’s self- esteem, self-worth and self-confidence more than having a dozen other conversations where listening was at a premium. Learn More

How To Stop Interrupting and Actually Learn Something

It’s very tempting as a manager to try to prove your expertise and knowledge in a conversation. Your status as ‘boss’ often makes you believe you have to have an answer for every problem team members bring your way, and you may feel you have to be the font of all knowledge, the ‘Google’ of the office. Learn More