Communication Skills

Tips & advice to help you improve your performance

 

Motivate Others By Better Questions

How many times has one of your team mates said ‘I just can’t do this task!’? Have you often come back with ‘Of course you can’, or ‘Just try harder!’ Did it work? Most often, not. Why? Because most people will be able to justify…

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Communicating Via Email

It’s Monday. If you are anything like me, you went to your office, booted up your computer, and immediately headed for your email inbox which was, very likely, flooded with extra emails from the weekend. But I have a problem. (more…)

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Conquoring Your Public Speaking Fears

I have met very few people who were not nervous about public speaking – especially the first time they were faced with the concept of standing up before a crowd to talk. Some get over it and enjoy future speaking engagements while others simply remain…

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The Tone of Your Voice

The other day I was reading a sales-related article but the point really translates back to any aspect of business – especially if you are a manager. The article talked about your voice and, more specifically, the tone of your voice. (more…)

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How Clear are Your Voicemail Messages?

It doesn’t matter if you work in customer service, as a salesperson, or as a manager for either team. Leaving an effective voicemail is essential to your success in the workplace. So what exactly is a successful voicemail? (more…)

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Avoiding Negativity in the Workplace

What’s one of the best ways to keep your team motivated? Help them avoid negativity in the workplace, of course. (more…)

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Body Language 101: The Mouth

To wrap up the week I’m going to talk a little bit about your mouth and how it pertains to body language. Your mouth gives away a myriad of incredibly signals but very few people realize, or have control over, the movements they make with…

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Body Language 101: The Eyes

We’re going to continue our study of body language by taking a close look at the eyes. The eyes play a huge role in an individual’s ability to express himself. They send several different non-verbal cues and if you know how to read the eyes…

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What is Body Language?

What exactly is body language? Body language is a culmination of a variety of factors that describe the way you carry, move, or hold your entire body. The way you choose to move your body says a lot about how you feel or what you…

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Communicating with Effective Body Language

Body language, also known as kineesicks, is incredibly important when it comes to effective communication skills. In order to become a good manager or leader you must be able to convey what you say with both words and physical body language. If you praise someone…

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Using Newsletters to Keep Employees Informed

How do you keep your employees informed about changes within your organisation? Do you send them an email every time something new comes up? Do you call them into a meeting? Do you simply pass along information as you see individuals, one by one? The…

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Tell your staff what you want, not how to do it

I don’t know whether we’re coming out of the “recession” but there has been a huge surge in management training business over the past month or so. Maybe it’s because companies are realising that they need quality trained managers to get them through the recession! How original!…

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