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Communication Skills

two phones

Communication Skills Masterclass – Part 3

two phonesIn Part One and Part Two, we discussed the need to listen effectively and get the real gist of what the other person is saying before earning the right to reply.

Here, we discuss how we can put a message together so that it is tailored for the audience (one or more people) and enable them to understand our message clearly. Learn More

phone operator

Communication Skills Masterclass – Part 2

phone operatorIn Part 1, we discussed the symptoms of poor listening and what makes us miss what the other person is saying. Here, we outline the skills you need to overcome the barriers that we put up when communicating with people. Learn More

network

Communication Skills MasterClass – Part 1

networkI’m going to share some of my favourite communication skills techniques with you, so read on for some guidelines and ideas that will help in all your communications in the future.

Firstly, we are going to look at Listening Skills and why they are so important. Learn More

speakers

Clear Communication Means Saying It The Way They See It

speakersFor today’s blog, here’s an exercise that will have you thinking.

Take a look at the letters below for about 10-15 seconds: Learn More

headphones

What is Your Listening Style?

headphonesStrange question? Maybe. Few people actually think about the style they adopt when they are listening to another person. But there is value in doing so, and I’d like to share some ideas that may help your communications in the future. Learn More

phoneanger

How to Handle Highly-Charged Conversations

phoneangerI had an interesting email from a manager who had experienced what he called a ’highly-charged conversation’ with a peer that

caused a proper rift to develop between them. He asked my opinion on how he had handled the situation, and whether was it correct. Learn More

feedback

How to Give Constructive Criticism

feedbackGiving and receiving criticism is a key management skill, but one that is often put on the back burner because many lack the communication skills to deliver and receive in a way that gains positive results. Often, the criticism is not seen as constructive and results in demotivation rather than building up. Learn More

emails read

How To Get Your Emails Read

emails readPsychologists are confirming that our attention spans are getting shorter and shorter. Many people put it down to what they call the ‘Sky News’ effect…bite-sized chunks of information delivered in record time, to allow people to get on with their lives, chock full of information. Learn More