We’ve spoken before about how to develop your communication skills, but today I’d like to take a closer look at the communication skills you use while in a direct conversation with another individual. There’s nothing worse than having a conversation with someone only to realise they’ve spent more time thinking about what they’re going to say next than listening to you.
Miscommunication runs rampant in this fast-paced world. Here are a few things you can do to make sure the conversations you have are as productive as possible.
As a manager you have a unique opportunity to control the way you disseminate information and the outcome is going to be directly related to the way you communicate. If you’re feeling a little rusty, you might want to consider a communication skills training session in the New Year for both you and your staff members. Proper communication will ensure a positive outcome every time!
(Image by Stuart Miles at FreeDigitalPhotos.Net)
Mark Williams is a learning and development professional, using business psychology and multiple intelligences to create fascinating and quickly-identifiable learning initiatives in the real-world business setting. Mark’s role at MTD is to ensure that our training is leading edge, and works closely with our trainers to develop the best learning experiences for all people on learning programmes. Mark designs and delivers training programmes for businesses both small and large and strives to ensure that MTD’s clients are receiving the very best training, support and services that will really make a difference to their business.