Do you find yourself being frustrated at work because your staff simply don’t listen to you?
Do you have a difficult time getting results from your subordinates?
A rather big obstacle to productivity at the office can be the lack of proper communication between a manager and staff. Not having the knowledge of how to properly speak to your employees will often result in misunderstandings and issues at the workplace.
Assess your communication style to see if you are making any of the following mistakes when speaking to your team members.
Yelling – Some managers have a hard time controlling their temper; raising their voice out of anger when something doesn’t go their way. They get more and more aggravated, however, when the employees still don’t seem to understand what they need to do. A good point to remember is that some individuals simply get anxious and shut down when they are being yelled at. Therefore, they cannot process information needed to correct their ways. Instead of yelling, simply speak in a calm voice to promote harmony and mutual understanding.
Not Listening – One of the biggest parts of proper communication is taking the time to actually listen. Managers are often in a hurry, dispensing directions to staff members quickly, and expecting them to comprehend and carry them out. They don’t actually stop to ask if the employees have any questions, but then get upset if the work is not done to their satisfaction. Therefore, asking the right questions to assess understanding is essential to a productive workplace.
Not Using Visuals – It has been proven that some people understand better orally, while others do so visually. This is a great strategy to promote full understanding for the staff. If you are hosting a meeting, prepare visuals to go along with your verbal notes. If you are having a one-on-one conversation, provide samples or examples of projects or copy to show your subordinates exactly what you are asking for.
Proper communication is necessary to promote efficiency and prevent errors from happening in the office.
The individual that is responsible for enforcing communication is the manager; he or she needs to make sure to speak to employees calmly, listen and also use visuals, when necessary, to help employees understand and grasp the full picture of what is being asked of them.
Head of Training
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Mark Williams is a learning and development professional, using business psychology and multiple intelligences to create fascinating and quickly-identifiable learning initiatives in the real-world business setting. Mark’s role at MTD is to ensure that our training is leading edge, and works closely with our trainers to develop the best learning experiences for all people on learning programmes. Mark designs and delivers training programmes for businesses both small and large and strives to ensure that MTD’s clients are receiving the very best training, support and services that will really make a difference to their business.