Over the course if your management career you’re going to meet a variety of different people. Each will be similar in some ways but they will also each have a different level of knowledge. Some people have areas of specialty while others are generalists. In order to manage the knowledge of those on your team, and the knowledge you will all encounter, you’ll have to keep certain essential features in mind.
First, you’ll need to have methods for capturing the most important knowledge and information your team encounters. This means sending the right person to training classes and meetings; having excellent documentation systems; and even providing quality continuing education classes.
If a team member brings a piece of information or knowledge to the table you’ll need to find ways to validate the information not only to ensure that it is accurate, but to make sure it is still relevant as well. Something that is “correct” may not necessarily be “timely.”
As a manager it is your responsibility to determine what type of information you need and when it is needed. Do you need to include certain people at different stages of a project so that they can add their skills and expertise? Do you need to send someone to a particular conference in the spring because of an upcoming project?
Finally, remember that knowledge is power but too much knowledge is useless. The internet has made accessing knowledge and information incredibly easy. It’s your job to figure out how to sort through all of the information you receive to determine how much you really need.
Handle the knowledge and information your team has to offer efficiently and you’ll find yourself in the position to do great things. Mishandle that information and you’ll find yourself swamped in a sea of confusion!
Mark Williams is a learning and development professional, using business psychology and multiple intelligences to create fascinating and quickly-identifiable learning initiatives in the real-world business setting. Mark’s role at MTD is to ensure that our training is leading edge, and works closely with our trainers to develop the best learning experiences for all people on learning programmes. Mark designs and delivers training programmes for businesses both small and large and strives to ensure that MTD’s clients are receiving the very best training, support and services that will really make a difference to their business.