Tips & advice to help you improve your performance


Improving Your Leadership Skills

As a manager, you must act as a leader at all times. Your employees and team members will look up to you for advice, assistance, and sometimes to merely examine how you react to certain situations within the workplace. As you grow and evolve as…

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What is Leadership?

We talk about acting as leaders all the time, but what I don’t know is whether or not you really understand what leadership is. The concept of leadership is actually two-fold. (more…)

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Effective Leadership

I received an email from Lisa Jenkins last week wanting some advice on how to get the best out of her team. Lisa is a newish manager working in a call centre. Here’s what she asked: (more…)

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Management v Leadership

So what’s the difference between management and leadership? We get this question on almost every management training course that we run! (more…)

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