The Management Blog

Tips & advice to help you improve your performance

 

Management Blog

21

List Of Indispensible Qualities Of A Leader

21In his great book “21 Indispensible Qualities of a Leader”, John Maxwell describes what he considers to be the essential elements that make a great manager and leader. He has studied management for nearly 25 years and has come up with this list of qualities that I think optimises management skills just about perfectly.
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Make Time For Strategic Thinking

You’ve heard me talk before about how we need to spend more time on the improtant rather than the urgent stuff at work.

One of the most important areas in a manager’s life that often gets neglected because of the urgent items getting priority is that of strategic thinking. You may feel that you don’t have time to devote to something that is a nice to do rather than a need to do. Learn More

Staff helping a customer clothes shop

10 Steps To Creating A Customer-Focused Culture

Staff helping a customer clothes shopMany people who manage teams in customer service are aware of the need to display vision and customer focus in their businesses, but less people are able to apply this in the real-world atmosphere of the hot-house business.

To create a culture takes time and effort. And you can’t demand this quality service from people; they have to want to deliver it from their hearts, and that’s not an easy concept to transfer to people.

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boxer

How to Handle Aggressive People

boxerNo matter how assertive you may be, you will still come across people who decide that being aggressive is the best way to handle a situation. It’s their choice. They choose to behave that way.

What can you do if you face a customer, colleague, or other person who decides to use this form of communication to make a certain point? Learn More

Pencil rubber erasing word mistake

10 Biggest Mistakes Made in Business Today

Pencil rubber erasing word mistakeThere’s no doubting that these are trying times for every business, as they struggle to achieve the goals that were originally set by them in the good old days before credit crunches, recessions, global downturns and the like.

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The Best Questions To Ask When Interviewing

When interviewing a candidate for a new role, you have to make sure that you give yourself the best chance to find the best person for the role.

We often use gut-feel to make decisions as to whether people will fit the role effectively, and there’s no doubt that the emotional connection you make with the individual will play an important part in your final decision.

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angel and devil

How To Persuade Effectively And Ethically

angel and devilYou have to exert influence in many ways on different people many times a day, whether it’s your boss, customers, staff, stakeholders, suppliers, colleagues or others.

When you think about it, persuading is just another form of selling. If you need to influence another person, it means that currently they either don’t have the knowledge you do, or are reluctant to change to your view. Learn More

four candles

Communication Lessons From The Two Ronnies

four candlesI saw that very funny sketch on TV the other day, where commedians Ronnie Barker and Ronnie Corbett acted out a communication mismatch scene that epitomises so effectively how so much business is conducted today. Put your speakers or headphones on, press the play button and enjoy again… Learn More