Management Blog

Tips & advice to help you improve your performance

 

Moving From ‘Player’ To ‘Manager’

This blog was inspired by an article I read this week by Ann Francke the chief executive of the CMI. The article finished with these words, “Avoid the temptation to wander on to the field.” What preceded this was a piece about the importance of…

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Vive La Difference!

As leaders and managers we have responsibility for upholding The Equality Act 2010 which legally protects people from discrimination in the workplace and in wider society. (more…)

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Are You Addicted To ‘Building Teams’?

I have recently read the story of Judy Estrin from the US who has been involved in the founding of eight businesses. She also has extensive experience and held senior board management positions at some huge enterprises including Walt Disney, FedEx and Sun Microsystems. Her…

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Chicken & Egg – Productivity & Pay

I was intrigued last week by New Year’s messages put out by the respective heads of the CIPD and the CBI. Mark Beatson, chief economist at the CIPD, said: “Employment growth looks set to continue at an impressive rate over the year to come. However,…

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Using Customer Service Metrics, What Would ‘Your Management’ Score?

I love this graph and use it all the time when teaching customer service skills. It really highlights just how hard organisations need to work to keep customers satisfied. It also highlights and reinforces the old saying that “Bad news travels faster than good”. I…

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Are Universities Snubbing Smaller Businesses?

In a recent report by GTI Media (publishers of TARGETjobs and Step) states that the majority of SME businesses surveyed were happy with the quality of graduates they had taken on but 59% had found it ‘a challenge’ to recruit graduates direct from universities. (more…)

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The Updated & Modern Version Of Maslow’s Hierarchy Of Needs

To View The Full Image click here We’ve all heard of Maslow’s Hierarchy needs but this is the modern and up to date version! (more…)

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Why Your Pep Talks Don’t Work & What To Do Differently

A pep talk is intended to make someone feel more courageous or enthusiastic about something and in the business world it usually refers to their job! (more…)

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Respect, Stop Assuming You Have It & Start Earning It!

A lot of managers confuse respect with authority and then wonder why their people don’t always do what they have asked them to do. Managers are appointed to positions of authority but nobody can ever be appointed respect. Respect is never given, instead it is…

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What Makes People ‘Lucky’?

I have just read an interesting article on LinkedIn by Dharmesh Shah the Founder and CTO at HubSpot. The piece was all about ‘luck’ and how anyone can create their own? The ‘luck’ Dharmesh refers to is not the kind that wins you the Lotto…

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Remembrance Day

Today is 11th November 2013 and is Remembrance Day. The day in Commonwealth countries (since the end of World War I) we observe remembrance for the members of our armed forces who have died in the line of duty. (more…)

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Stop The Excuses!

This blog is going to be a bit of a rant so I apologise in advance if it sounds a bit ‘shouty’. The subject of my ire is excuses and a specific kind of excuse in particular. The excuse is the one where someone tries…

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