I have recently read the story of Judy Estrin from the US who has been involved in the founding of eight businesses. She also has extensive experience and held senior board management positions at some huge enterprises including Walt Disney, FedEx and Sun Microsystems. Her…
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I was intrigued last week by New Year’s messages put out by the respective heads of the CIPD and the CBI. Mark Beatson, chief economist at the CIPD, said: “Employment growth looks set to continue at an impressive rate over the year to come. However,…
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I love this graph and use it all the time when teaching customer service skills. It really highlights just how hard organisations need to work to keep customers satisfied. It also highlights and reinforces the old saying that “Bad news travels faster than good”. I…
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In a recent report by GTI Media (publishers of TARGETjobs and Step) states that the majority of SME businesses surveyed were happy with the quality of graduates they had taken on but 59% had found it ‘a challenge’ to recruit graduates direct from universities. (more…)
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To View The Full Image click here We’ve all heard of Maslow’s Hierarchy needs but this is the modern and up to date version! (more…)
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A pep talk is intended to make someone feel more courageous or enthusiastic about something and in the business world it usually refers to their job! (more…)
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A lot of managers confuse respect with authority and then wonder why their people don’t always do what they have asked them to do. Managers are appointed to positions of authority but nobody can ever be appointed respect. Respect is never given, instead it is…
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I have just read an interesting article on LinkedIn by Dharmesh Shah the Founder and CTO at HubSpot. The piece was all about ‘luck’ and how anyone can create their own? The ‘luck’ Dharmesh refers to is not the kind that wins you the Lotto…
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Today is 11th November 2013 and is Remembrance Day. The day in Commonwealth countries (since the end of World War I) we observe remembrance for the members of our armed forces who have died in the line of duty. (more…)
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This blog is going to be a bit of a rant so I apologise in advance if it sounds a bit ‘shouty’. The subject of my ire is excuses and a specific kind of excuse in particular. The excuse is the one where someone tries…
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That is the answer according to Jeff Immelt and he should know as he has been the boss of US giant General Electric (GE) for 12 years. He says “I think you can’t do a job like this for a long time unless you’re horribly…
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This question is often asked but still causes much confusion as the terms are often used in different ways by different people and commentators. (more…)
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