As of yesterday (1st September 2013), new legislation has come into force which allows employers to offer shares to employees in return for them giving up certain benefits. The benefits lost may include redundancy payments, their right to claim unfair dismissal and time off for…
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If you are a leader in a larger business or public sector organisation then you are probably not dealing with external clients on a regular basis. It is therefore easy (once you have agreed with them) to leave the policing of your customer service standards…
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As someone that has spent over 30 years in management and business ownership I have been responsible for training many new starters. About three years ago I had an epiphany that I would like to share with you. (more…)
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I would be very surprised in 2013 if any driver has never used a satellite navigation aid. Let’s face it, they are generally brilliant at providing us with clear instructions, usually in both a visual and audible format. They warn us of dangerous stretches of…
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Any organisation needs a leader that people want to follow. Bringing people along with you on this journey involves great determination and high levels of engagement from your followers. (more…)
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There is an old and somewhat cynical saying which goes like this; “Some companies pay staff just enough money to stop them leaving and the staff do just enough work to stop themselves getting fired!” (more…)
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If communication is a key life skill then effective communication must be the key skill of life! (more…)
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Speaking in public is a very useful skill for any manager and in also in life. In the workplace this will include speaking in team meetings, making a sales pitch to a new client or presenting information in a board meeting. Outside work may include…
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Becoming a successful communicator is very important as a manager or business owner as it will help you to build strong relationships with your team and help you to get the most out of your employees by delivering clear and effective instructions on what work…
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Conflict in the workplace is just a part of life. Everybody is different and therefore it would be unrealistic to expect everybody to get on all the time. The tough part is knowing when to mediate and when to manage in such a situation. In…
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Are you destructive or constructive in your approach to managing people? Destructive managers are critical and negative which demolishes moral, confidence and motivation. (more…)
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Building a team involves creating a positive atmosphere of mutual respect and support. One method for achieving this is based upon the acronym WELL DONE! See below to see what these letters represent. (more…)
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