Management Blog

Tips & advice to help you improve your performance

 

The Business Planning Process

Believe it or not, having a plan of action is essential to the success of any business. It takes time to put together a formal business plan, but it’s well worth the effort. Before you can make a firm plan, you need to be able…

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The Many Faces of Multiculturalism

Earlier this week we spoke about the many facets of multiculturalism within the workplace which, ultimately, lead to workplace diversity. Today I’d like to take a closer look at each of those aspects. Let’s start with age. The age of the average worker is increasing…

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Performance Models

Let’s cut right to the chase today. A performance model is a vision of what a company expects to achieve. In order to attain those goals the company must perform in a specific manner. This takes a great deal of research, planning, and implementation. The…

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Understanding Organisational Culture

Every organisation has a distinct culture, but before we can delve into the nitty gritty details about those cultures and how they impact your job as a manager we must first clarify exactly what the term organisational culture refers to. To begin with, the word…

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Developing Management Skills: A Technical Exercise

Here’s a little something to think about over the weekend before we dive into next week’s conversations. Imagine your organisation was preparing to go into a joint venture with two other companies, each from a different country – we’ll say India and China. As part…

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Developing a Performance Management System

Managing and rewarding performance isn’t something you can wake up one morning and decide to do. The system used to manage the performance of your employees must be carefully constructed and include several important checkpoints. First, it’s important for your employees to have a clear…

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Reasons For and Against Social Responsibility

The other day we began discussing social responsibility and the different types of people that an organisation might have to answer to during the course of operation: organisational stakeholders, the environment, and the general public. I hope you really won’t be surprised to hear that…

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McGregor’s Theory X Theory Y

Back in 1960, a gentleman by the name of Douglas McGregor published a book known as “The Human Side of Enterprise.” In his book he shared some in-depth analysis of the way human beings behave in the workplace. He developed two distinct models: Theory X…

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Exploring Social Responsibility

Every company, no matter what its size, has a certain level of social responsibility (whether the CEO’s want to admit it or not). Everything you do has an impact on society as a whole, whehter that impact is small or widely recognized. It’s important to…

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Controlling the Information You Receive

As a manager you’ll find you’re regularly subjected to a plethora of valuable information on a regular basis. What’s important to your company, however, is how that information is handled. Information goes through three main phases: Information is gathered and enters the work environment Information…

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Managing Service Delivery

No matter what type of business you’re in, one fact remains true. You have customers and those customers expect to receive products or services from you in a timely and professional manner. So how do you ensure this happens? You put systems in place that…

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Are Your Employees Happy?

Here’s a little something to get you started this morning. We’ve talked about the different types of skills a manager should have, including conceptual (thinking in an abstract manner) and diagnostic (being able to respond to a situation). Apply these skills to the following situation:…

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