Here, we discuss how we can put a message together so that it is tailored for the audience (one or more people) and enable them to understand our message clearly. Learn More
I saw that very funny sketch on TV the other day, where commedians Ronnie Barker and Ronnie Corbett acted out a communication mismatch scene that epitomises so effectively how so much business is conducted today. Put your speakers or headphones on, press the play button and enjoy again… Learn More
Take a moment and write down what you think I mean when I mention the word ‘Quality’.
Go on, get a pen and write down your definition of the word.
Now do the same for the words ‘Customer satisfaction’. Learn More