Nobody likes to give bad news; however, the job of a manager doesn’t often leave other choices.
Leaders must be able to provide negative feedback to allow an employee the chance to improve, lay someone off if there are budget constraints or share the need to work extensive overtime if a last minute project comes up.
Anthony Robbins, the inspirational speaker first coined the phrase ‘fluff’ when he was talking about poor communication skills, particularly in managers.
He said that we often use words and phrases that are unnecessary or cause confusion. He said that these types of words should be eliminated from our vocabulary particularly when talking to team members. Learn More